The distance learning Executive Office Skills course is the perfect home study course to ensure that you succeed in this exciting field. Our uniquely flexible Executive Office Skills home learning course has no time limits. You can start your home learning course whenever you like and there are no deadlines to meet, so you can adapt your distance education course to meet your needs, all from the comfort of your own home.
Once you have registered on the distance education Executive Office Skills course you will be assigned a personal tutor who specialises in their field of study. Your dedicated personal tutor is always on hand to answer any query you may have, no matter how big or small, and you will also have access to a dedicated course advisor who offers guidance and advice.
This course has been specifically designed for senior office staff who wish to be able to manage office operations effectively and supervise the work of others in an office environment. The course will introduce the benefits of good customer care, explore ways of handling complaints, raise awareness of good practice in personnel administration and includes new legislation like data protection.
At the end of the course you should be:
Able to put good customer care into practice in everyday situations which will benefit your organisation.
More aware of the role taken by an Administrator in Personnel, and be better equipped to perform many of the daily administrative tasks.
Able to recognise what constitutes a "project" and understand the importance of its proper planning. You should be able to identify, initiate and implement the necessary five steps of project management.
Able to identify different forms of communication and you will be better able to use all forms of communication to your advantage.
Able to efficiently support the trainer in their duties and set-up activities, and also you will have gained a background knowledge of training skills and methodology which may then be used to further develop your own training career.
Course Syllabus
Study Guide
Module One: Customer Services
Objective
Face to Face Contact
Dealing with Awkward Customers
Where are You?
Dealing with Complaints
Complaints Policy
Do's and Don'ts of Complaint Handling
Is the Customer Always Right?
Dangerous Contact
Person to Person Contact
Module Two: Personnel Administration
Objectives
Work Cycle
Recruitment
Interviewing
Contract of Employment
Personnel File
Data Protection
Job Description
Health and Safety
Staff Security
Module Three: Project Management
Objectives
Defining a Project
Work Breakdown Structure
Choosing your Team
Recording the Information
Who Does What?
Gantt Chart
Module Four: Communications
Objectives
Body Language
Appearance
Language
Listening Skills
Letter Writing
Using the Telephone
Getting the Message
Module Five: Training Administration
Objectives
The Training Cycle
Who Benefits from Training?
Planning Training
Preparing Course Materials
Training Methods
Training Environment
Equipment
Visual Aids
Evaluation
For a more detailed syllabus on this course, click here
Qualifications
On completion of your course, you will receive two qualifications:
Executive Office Skills Certificate issued by Stonebridge Associated Colleges, entitling you to use the letters SAC Cert after your name.
Qualification 2: ASET Level 3 Executive Office Skills Award
This Course leads to an ASET Level 3 Award Certificate for successful learners. That means that it is independantly accredited at a level of learning equivalent to level 3 on the National Qualifications Framework (NFQ) for England, Wales and Northern Ireland (in which case GCSE's are at levels 1 and 2 and A Levels are at level 3).
The Award has been designed by a learning provider to meet specific learners' or employers' requirements and as such is not listed as a qualification on NQF. While the duration, content or assessment may vary from similar national qualifications, in accrediting the programme at level 3, ASET attests that its learning outcomes are at an equivalent level to a level 3 national qualification.
Study Options
In order to offer our students the most convenient and flexible distance learning courses, Stonebridge Associated College offers you the option to study for your course via two methods:
1. Via the traditional paper-based method.
2. Through the online method via ElearnUK.
When you study through ElearnUK you can quickly access your course material online and submit all of your question papers to your tutor online, using your unique student account. You have access to all of your course material immediately, and when you submit question papers, your tutor sends you an email containing your results and feedback.
Fees
Cash Price
Deposit
Installments
No of Payments
£185.00
£85.00
£25.00
4
The total amount payable over the term's period, is
no more than the total cash price of the course. (APR
= 0%). Written quotations are available on request.
At the end of the course you will receive an award issued by Stonebridge Associated College, and also gain full ASET accreditation for the course.
Tutor Support
With this course you will have unlimited access to your own personal tutor who specialises in their field of study. It is your personal tutor's role to ensure that you receive constructive feedback and to deal with any queries you may have. You are more than welcome to telephone, fax or email your personal tutor.
You will also have access to a dedicated and friendly
team of administrators and course advisors who offer
sound and professional guidance and advice when you
need it. This ensures that you will never feel
neglected and that you will always succeed!
Requirements for Entry
There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.
Study Hours
This is only an approximate figure and is dependant upon how much time you can dedicate to your studies and how well you grasp the learning concepts in the course material. Furthermore, at the end of each lesson there is a question paper that needs to be completed and returned to your tutor. You should allow at least 1 - 2 hours of study to complete each question paper.
The approximate amount of time required to complete
the course is: 100 hrs.
Additional Information
Assessment Method
After each lesson there will be a question paper, which needs to be completed and submitted to your personal tutor for marking. This method of continual assessment ensures that your personal tutor can consistently monitor your progress and provide you with assistance throughout the duration of the course.
What's Included
All study materials
Study Guide
Full Tutor and Admin support
The course fee includes the ASET registration and certification fee (valued at up to £30.00).
What is ASET
ASET is a recognised National Awarding Body.
This course is accredited by ASET. ASET are a leading National Awarding Body, recognised in the U.K by the Department for Education and Skills (DfEs), Learning Skills Council (LSC) and the Qualifications & Curriculum Authority (QCA). ASET specialise in providing, quality-assuring and certificating vocational learning programmes.
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