The distance learning Customer Service on The Telephone (Skills Course) course is the perfect home study course to ensure that you succeed in this exciting field. Our uniquely flexible Customer Service on The Telephone (Skills Course) home learning course has no time limits. You can start your home learning course whenever you like and there are no deadlines to meet, so you can adapt your distance education course to meet your needs, all from the comfort of your own home.
Once you have registered on the distance education Customer Service on The Telephone (Skills Course) course you will be assigned a personal tutor who specialises in their field of study. Your dedicated personal tutor is always on hand to answer any query you may have, no matter how big or small, and you will also have access to a dedicated course advisor who offers guidance and advice.
Customer Service on The Telephone (Skills Course) Course
A Distance Learning Course of
1
Lesson
Course Description
The aims of this course are to enable people who use the telephone in business situations to improve their skills and deliver better customer care through telephone contact.
At the end of this course delegates will be able to:-
improve customer self esteem
describe and use techniques for good telephone communication
employ good practice in complaint handling and problem solving
handle criticism constructively and control anger
promote improved customer relations
Course Syllabus
Introduction
Telephones - problems and opportunities
Communicating on the telephone
Telephone skills
Reception Skills
Do's and Don'ts on the telephone
Handling problems and objections
Controlling anger
Dealing with criticism
Handling complaints
Qualifications
On completion of your course, you will receive two qualifications:
Qualification 1: Customer Service on The Telephone (Skills Course) Certificate
Customer Service on The Telephone (Skills Course) Certificate issued by Stonebridge Associated Colleges, entitling you to use the letters SAC Cert after your name.
Qualification 2: ASET Level 1 Customer Service on The Telephone (Skills Course) Award
This Course leads to an ASET Level 1 Award Certificate for successful learners. That means that it is independantly accredited at a level of learning equivalent to level 1 on the National Qualifications Framework (NFQ) for England, Wales and Northern Ireland (in which case GCSE's are at levels 1 and 2 and A Levels are at level 3).
The Award has been designed by a learning provider to meet specific learners' or employers' requirements and as such is not listed as a qualification on NQF. While the duration, content or assessment may vary from similar national qualifications, in accrediting the programme at level 1, ASET attests that its learning outcomes are at an equivalent level to a level 1 national qualification.
Study Options
In order to offer our students the most convenient and flexible distance learning courses, Stonebridge Associated College offers you the option to study for your course via two methods:
1. Via the traditional paper-based method.
2. Through the online method via ElearnUK.
When you study through ElearnUK you can quickly access your course material online and submit all of your question papers to your tutor online, using your unique student account. You have access to all of your course material immediately, and when you submit question papers, your tutor sends you an email containing your results and feedback.
Fees
Cash Price
Deposit
Installments
No of Payments
£70.00
£0.00
£0.00
0
The total amount payable over the term's period, is
no more than the total cash price of the course. (APR
= 0%). Written quotations are available on request.
At the end of the course you will receive an award issued by Stonebridge Associated College, and also gain full ASET accreditation for the course.
Tutor Support
With this course you will have unlimited access to your own personal tutor who specialises in their field of study. It is your personal tutor's role to ensure that you receive constructive feedback and to deal with any queries you may have. You are more than welcome to telephone, fax or email your personal tutor.
You will also have access to a dedicated and friendly
team of administrators and course advisors who offer
sound and professional guidance and advice when you
need it. This ensures that you will never feel
neglected and that you will always succeed!
Requirements for Entry
There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.
Study Hours
This is only an approximate figure and is dependant upon how much time you can dedicate to your studies and how well you grasp the learning concepts in the course material. Furthermore, at the end of each lesson there is a question paper that needs to be completed and returned to your tutor. You should allow at least 1 - 2 hours of study to complete each question paper.
The approximate amount of time required to complete
the course is: 20 hrs.
Additional Information
Assessment Method
After each lesson there will be a question paper, which needs to be completed and submitted to your personal tutor for marking. This method of continual assessment ensures that your personal tutor can consistently monitor your progress and provide you with assistance throughout the duration of the course.
What's Included
All study materials
Study Guide
Full Tutor and Admin support
What is ASET
ASET is a recognised National Awarding Body.
This course is accredited by ASET and comprises one module of the Certificate in Business Skills award.
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