The distance learning Airline & Airport Conflict Management course is the perfect home study course to ensure that you succeed in this exciting field. Our uniquely flexible Airline & Airport Conflict Management home learning course has no time limits. You can start your home learning course whenever you like and there are no deadlines to meet, so you can adapt your distance education course to meet your needs, all from the comfort of your own home.
Once you have registered on the distance education Airline & Airport Conflict Management course you will be assigned a personal tutor who specialises in their field of study. Your dedicated personal tutor is always on hand to answer any query you may have, no matter how big or small, and you will also have access to a dedicated course advisor who offers guidance and advice.
The aim of this course is to enable students to understand the nature of conflict and effectively handle conflict situations through deploying appropriate methods.
The units in the course do this through the definition and explanation of varying techniques, schools of thought, and a thorough exploration of the concepts involved.
Target Audience:
All air industry staff who interface with customers and passengers.
Course Syllabus
Conflict and anger
Aims
understand the sources and nature of conflict
consider different conflict-handling styles
learn to understand and deal with anger - as crew and with your passengers
Listening
Aims
understand the ideal listening process and how to open yourself up to the message
deal with prejudices which may damage your ability to listen
beware of traps for listeners
Negotiation
Aims
understand the nature of passenger versus airline conflicts
see how these groups approach conflict situations
understand the joint problem solving approach - learn good negotiating practice
consider strategies for rescuing difficult situations
Mediation
Aims
understand the meaning and nature of mediation
know when mediation is useful
understand the phases of the mediation process
deal with problems that can arise during this process
Crisis Mediation
Aims
know what qualities you need to develop to be an effective mediator
understand the problem of re-entry
look at causes of power imbalances in negotiation
learn to deal with these power imbalances
understand the importance of establishing a good working relationship with the other party
deal with the need for mediation in crisis situations
Practical conflict management techniques
Aims
understand the function of group work in conflict management training
Airline & Airport Conflict Management Certificate issued by Stonebridge Associated Colleges, entitling you to use the letters SAC Cert after your name.
Study Options
In order to offer our students the most convenient and flexible distance learning courses, Stonebridge Associated College offers you the option to study for your course via two methods:
1. Via the traditional paper-based method.
2. Through the online method via ElearnUK.
When you study through ElearnUK you can quickly access your course material online and submit all of your question papers to your tutor online, using your unique student account. You have access to all of your course material immediately, and when you submit question papers, your tutor sends you an email containing your results and feedback.
Fees
Cash Price
Deposit
Installments
No of Payments
£160.00
£60.00
£25.00
4
The total amount payable over the term's period, is
no more than the total cash price of the course. (APR
= 0%). Written quotations are available on request.
Tutor Support
With this course you will have unlimited access to your own personal tutor who specialises in their field of study. It is your personal tutor's role to ensure that you receive constructive feedback and to deal with any queries you may have. You are more than welcome to telephone, fax or email your personal tutor.
You will also have access to a dedicated and friendly
team of administrators and course advisors who offer
sound and professional guidance and advice when you
need it. This ensures that you will never feel
neglected and that you will always succeed!
Requirements for Entry
There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.
Study Hours
This is only an approximate figure and is dependant upon how much time you can dedicate to your studies and how well you grasp the learning concepts in the course material. Furthermore, at the end of each lesson there is a question paper that needs to be completed and returned to your tutor. You should allow at least 1 - 2 hours of study to complete each question paper.
The approximate amount of time required to complete
the course is: 120 hrs.
Additional Information
Assessment Method
After each lesson there will be a question paper, which needs to be completed and submitted to your personal tutor for marking. This method of continual assessment ensures that your personal tutor can consistently monitor your progress and provide you with assistance throughout the duration of the course.
What's Included
All study materials
Study Guide
Full Tutor and Admin support
Related Courses
Below you will find a list of courses that previous students have taken to complement their course. We hope that this list will give you some idea of the types of progression courses we offer, or alternative course options that may be of interest to you.
Air Cabin Crew Operations - The aims of the programme are to enable students to develop the skills to carry out airline cabin crew duties effectively. In turn a secondary aim is to help students intending a career in air transport ... Read More »
Airline & Airport Customer Care - The aim of this course is to enable students to develop the skills to care for air transport passengers whilst complying with exacting safety standards and procedures in force.
Target Audience:
Any one considering employment in, or currently ... Read More »
Airline & Airport Passenger Service Agents - The aims of the programme are to enable students to develop the skills to operate effectively in the aviation passenger service agent environment.
In turn a secondary aim is to help students intending a career in ... Read More »
Air Passenger Health, Safety & Lifestyle (Airline Medical Care) - This course is for staff in the air industry staff with responsibilities for passengers' health and safety. It will enable students to develop an understanding of health, safety and lifestyle issues in the specific environment of ... Read More »
Airline & Airport in Preparation for Employment - The aims of the programme are to prepare potential applications for the air transport industry through gaining an understanding of what is being sought and the skills to research requirements, apply, participate in interviews and undertake ... Read More »
Airline Fare Construction & Ticketing Level 1 - A clear understanding of Fares and Ticketing procedures is essential for students wishing to undertake work in travel agencies and airports.
This subject aims to provide students with a working knowledge of fare construction and ticketing. ... Read More »
