The distance learning Effective Customer Care course is the perfect home study course to ensure that you succeed in this exciting field. Our uniquely flexible Effective Customer Care home learning course has no time limits. You can start your home learning course whenever you like and there are no deadlines to meet, so you can adapt your distance education course to meet your needs, all from the comfort of your own home.
Once you have registered on the distance education Effective Customer Care course you will be assigned a personal tutor who specialises in their field of study. Your dedicated personal tutor is always on hand to answer any query you may have, no matter how big or small, and you will also have access to a dedicated course advisor who offers guidance and advice.
This programme has been written for all personnel across all industries, and is intended to give staff, supervisors and managers the essential knowledge required in offering the very best professional approach to customer service.
The programme will help learners to become more effective in offering customers a quality service. Where learners are looking to enhance career development, this programme provides the opportunity to examine parts of the job they are not currently involved with.
Course Syllabus
Recognising Customers
Who are your customers / What should they expect?
The Importance of Exceptional Customer Care
Helping your organisation to meet its objectives/being the best / job satisfaction
Customer Care and Service Principles
Effective communication / Exceeding expectations / Assessing the quality of the service provided
Keeping Customers Informed
Giving information and advice / Checking the customers understanding of the information provided
Responding to Special Requests
Collecting information about the customers needs / Communicating decisions to customers
Customer Service and Legislation
The laws that affect the service you provide/keeping customer service records / The need for confidentiality
Dealing with Customer Complaints
Understanding and acting to resolve complaints
Using complaints as an opportunity to develop customer relationships and make improvements
Handling Customers with Particular Needs
Types of individual needs / Responding to individual needs
Qualifications
On completion of your course, you will receive two qualifications:
Qualification 1: Effective Customer Care Certificate
Effective Customer Care Certificate issued by Stonebridge Associated Colleges, entitling you to use the letters SAC Cert after your name.
Qualification 2: ASET Level 2 Effective Customer Care Award
This Course leads to an ASET Level 2 Award Certificate for successful learners. That means that it is independantly accredited at a level of learning equivalent to level 2 on the National Qualifications Framework (NFQ) for England, Wales and Northern Ireland (in which case GCSE's are at levels 1 and 2 and A Levels are at level 3).
The Award has been designed by a learning provider to meet specific learners' or employers' requirements and as such is not listed as a qualification on NQF. While the duration, content or assessment may vary from similar national qualifications, in accrediting the programme at level 2, ASET attests that its learning outcomes are at an equivalent level to a level 2 national qualification.
Study Options
This course is currently only available to be studied via the traditional paper-based method.
Fees
Cash Price
Deposit
Installments
No of Payments
£235.00
£95.00
£35.00
4
The total amount payable over the term's period, is
no more than the total cash price of the course. (APR
= 0%). Written quotations are available on request.
At the end of the course you will receive an award issued by Stonebridge Associated College, and also gain full ASET accreditation for the course.
Tutor Support
With this course you will have unlimited access to your own personal tutor who specialises in their field of study. It is your personal tutor's role to ensure that you receive constructive feedback and to deal with any queries you may have. You are more than welcome to telephone, fax or email your personal tutor.
You will also have access to a dedicated and friendly
team of administrators and course advisors who offer
sound and professional guidance and advice when you
need it. This ensures that you will never feel
neglected and that you will always succeed!
Requirements for Entry
There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.
Study Hours
This is only an approximate figure and is dependant upon how much time you can dedicate to your studies and how well you grasp the learning concepts in the course material. Furthermore, at the end of each lesson there is a question paper that needs to be completed and returned to your tutor. You should allow at least 1 - 2 hours of study to complete each question paper.
The approximate amount of time required to complete
the course is: 96 hrs.
Additional Information
Assessment Method
After each lesson there will be a question paper, which needs to be completed and submitted to your personal tutor for marking. This method of continual assessment ensures that your personal tutor can consistently monitor your progress and provide you with assistance throughout the duration of the course.
What's Included
All study materials
Study Guide
Full Tutor and Admin support
The course fee includes the ASET registration and certification fee (valued at up to £30.00).
This course is excluded from all of our "fee reducing plans".
What is ASET
ASET is a recognised National Awarding Body.
This course is accredited by ASET. ASET are a leading National Awarding Body, recognised in the U.K by the Department for Education and Skills (DfEs), Learning Skills Council (LSC) and the Qualifications & Curriculum Authority (QCA). ASET specialise in providing, quality-assuring and certificating vocational learning programmes.
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