Introduction
Objectives
Identifying training needs
Assessing organisational needs
Assessing individual needs
Use of appraisal interviews
Training is not always the best option
Providing training
Integrating individual and organisational solutions
Planning training and development
Time constraints
Reviewing training activities
Validation and evaluation
Subjective judgements
Norm-referenced and criterion-referenced measurements
Formative and summative assessment
Cost effectiveness
Individual performance reviews
Personality and psychometric tests
Assessment centres
Informal methods
Discipline and grievance
Discipline
Unfair dismissal
Constructive dismissal
Grievances
Support strategies
Counselling as the main strategy
Summary
Tutor-marked Question Paper
Appraisal systems