{"id":5800,"date":"2016-02-19T09:59:01","date_gmt":"2016-02-19T09:59:01","guid":{"rendered":"https:\/\/stonebridge-blog.positive-dedicated.net\/?p=5800"},"modified":"2020-11-26T14:53:56","modified_gmt":"2020-11-26T14:53:56","slug":"managing-performance-in-a-call-centre","status":"publish","type":"post","link":"https:\/\/www.stonebridge.uk.com\/blog\/infographic\/managing-performance-in-a-call-centre\/","title":{"rendered":"Managing performance in a call centre"},"content":{"rendered":"<h2>After completing Certificate in Contact Centre Operations (QCF) Level 3 you&#8217;ll understand how to improve the performance of individuals and teams in a contact centre.<\/h2>\n<p><a href=\"https:\/\/www.stonebridge.uk.com\/course\/certificate-in-contact-centre-operations-qcf-level-3\" target=\"_blank\" rel=\"noopener noreferrer nofollow\"><br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-5801\" src=\"https:\/\/www.stonebridge.uk.com\/wp-content\/uploads\/2016\/02\/Managing-performance-in-a-call-centre.png\" alt=\"Managing performance in a call centre\" width=\"690\" height=\"2300\" srcset=\"https:\/\/www.stonebridge.uk.com\/blog\/wp-content\/uploads\/2016\/02\/Managing-performance-in-a-call-centre.png 600w, https:\/\/www.stonebridge.uk.com\/blog\/wp-content\/uploads\/2016\/02\/Managing-performance-in-a-call-centre-90x300.png 90w, https:\/\/www.stonebridge.uk.com\/blog\/wp-content\/uploads\/2016\/02\/Managing-performance-in-a-call-centre-307x1024.png 307w\" sizes=\"auto, (max-width: 690px) 100vw, 690px\" \/><\/a><\/p>\n<p>Enrol on a nationally recognised qualification that focuses on job satisfaction and career progression. <a href=\"http:\/\/Enrol on a nationally recognised qualification that focuses on job satisfaction and career progression. The HABC Level 3 Certificate in Contact Centre Operations QCF Qualification (600\/8857\/6) is aimed learners who would like to progress within the contact centre industry.\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">The HABC Level 3 Certificate in Contact Centre Operations QCF Qualification<\/a> (600\/8857\/6) is aimed learners who would like to progress within the contact centre industry.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>After completing Certificate in Contact Centre Operations (QCF) Level 3 you&#8217;ll understand how to improve the performance of individuals and teams in a contact centre. Enrol on a nationally recognised qualification that focuses on job satisfaction and career progression. The HABC Level 3 Certificate in Contact Centre Operations QCF Qualification (600\/8857\/6) is aimed learners who [&hellip;]<\/p>\n","protected":false},"author":29,"featured_media":5803,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[431],"tags":[511,461,462],"class_list":["post-5800","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-infographic","tag-call-centre","tag-customer-service","tag-customer-service-skills"],"_links":{"self":[{"href":"https:\/\/www.stonebridge.uk.com\/blog\/wp-json\/wp\/v2\/posts\/5800","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.stonebridge.uk.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.stonebridge.uk.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.stonebridge.uk.com\/blog\/wp-json\/wp\/v2\/users\/29"}],"replies":[{"embeddable":true,"href":"https:\/\/www.stonebridge.uk.com\/blog\/wp-json\/wp\/v2\/comments?post=5800"}],"version-history":[{"count":7,"href":"https:\/\/www.stonebridge.uk.com\/blog\/wp-json\/wp\/v2\/posts\/5800\/revisions"}],"predecessor-version":[{"id":24749,"href":"https:\/\/www.stonebridge.uk.com\/blog\/wp-json\/wp\/v2\/posts\/5800\/revisions\/24749"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.stonebridge.uk.com\/blog\/wp-json\/wp\/v2\/media\/5803"}],"wp:attachment":[{"href":"https:\/\/www.stonebridge.uk.com\/blog\/wp-json\/wp\/v2\/media?parent=5800"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.stonebridge.uk.com\/blog\/wp-json\/wp\/v2\/categories?post=5800"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.stonebridge.uk.com\/blog\/wp-json\/wp\/v2\/tags?post=5800"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}