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Certificate in Retail Knowledge (RQF) Level 3
Working in retail can be fast-paced, challenging, but also highly rewarding.
If you’re already are working in a retail environment then the NCFE Level 3 Certificate in Retail knowledge RQF Qualification (600/2140/8) is aimed at benefitting you. The Level 3 Certificate in Retail Knowledge can further develop knowledge and understanding of the Retail sector.
If you thrive in a dynamic environment, then retail may just be the career path for you to do well in. The retail industry is a significant contributor to the UK economy and there is an increasing demand for more retail professionals, with higher level skills.
Retail is more than just being on the shop floor with customers. It involves a variety of duties and activities, including customer service, IT, marketing, sales and health and safety.
Recruiters in the retail sector want candidates with:
- excellent 'people' skills
- commitment to customer service
- ability to work under pressure
- confidence, drive and enthusiasm
Many retail departments, such as merchandising and buying, often work very closely together. Therefore, there is the opportunity to develop a varied range of skills in many disciplines. There are plenty of opportunities to interact with people on a daily basis.
What will you study on this retail knowledge distance learning course?
On this retail training course, you’ll gain a more in-depth understanding of the following:
- customer service in the retail industry
- health and safety in a retail environment
- understand legislation relating to selling
- process of improving store operations
What courses can I progress onto on completion of the Certificate in Retail Knowledge RQF Level 3 course?
Learners can go on to study further in areas such as:
- Advanced Apprenticeship in Retail
What are my future employment possibilities?
Retail outlets and organisations can often include manufacturing, operations, merchandising and buying departments. This means that there are plenty of opportunities and scope for progression and development. Retail can offer lots of flexibility and also enable you to work hours to suit your commitments and lifestyle.
You could choose to specialise within a specific area that you have a particular fondness for such as: fashion, books, jewellery, music, sport, online, an optician's, or supermarket retailing.
This retail qualification is designed to provide you with the knowledge required for entry into a more senior position. This could be a Supervisor/Management role or progression into a more Specialist Retail role such as Visual Merchandiser or Sales Professional.
Am I required to do a placement?
This is a knowledge based distance learning course. No previous sales or marketing experience is needed and it doesn’t t require you to have a placement. However, any work practical experience would be an advantage to you.
Qualification: NCFE CACHE Certificate in Retail Knowledge (RQF) Level 3
On successful completion of our NCFE CACHE Level 3 Certificate in Retail Knowledge (RQF) course you will receive a qualification listed on the RQF at level 3 (Qualification Reference Number: (600/2140/8). This course has also been assigned 16 credits.
Requirements for Entry
There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.
Please note: You must be at least 16 years of age to join this course.
Professional Membership
On completion of this course you will be eligible to join the following Professional Associations(s):
Stonebridge is a NCFE CACHE registered Centre
NCFE CACHE is the UK's longest established awarding body, recognised as a highly professional and responsive organisation, committed to maintaining excellent customer service and a friendly approach.
NCFE CACHE is one of the UK’s fastest growing national awarding bodies, designing and awarding qualifications that are nationally recognised to meet the needs of learners and employers.
Accreditation by NCFE CACHE is a guarantee of quality. It means that the college has been inspected and approved by an independent and experienced education professional and is quality audited biannually by NCFE CACHE. The centre delivering the programmes has been licensed by NCFE CACHE on the basis of its own quality systems. At the end of an accredited course, successful learners will also receive an NCFE CACHE Award certificate of achievement.
NCFE CACHE provide a wide range of qualifications accredited by Ofqual at different levels and in a variety of subject areas. NCFE CACHE also offer NVQs, Key Skills, Basic Skills and Entry Level qualifications.
Accreditation by NCFE CACHE is a guarantee of quality. It means that the college has been inspected and approved by an independent and experienced education professional and is quality audited biannually by NCFE CACHE . The centre delivering the programmes has been licensed by NCFE CACHE on the basis of its own quality systems. At the end of an accredited course, successful learners will also receive an NCFE CACHE Award certificate of achievement.
Our NCFE CACHE accredited courses are accredited to various levels (from level 1 – level 5). These courses lead to a nationally recognised NCFE CACHE certificate for successful learners. That means that the course is independently accredited at a level of learning equivalent to that level on the National Qualifications Framework (NQF) for England, Wales and Northern Ireland.
Last year over a quarter of a million learners from almost 1000 training organisations chose NCFE CACHE as the awarding body to help them move their careers forward.
If you would like to visit NCFE CACHE ’s website, please click here.
Unit One: Understanding customer service in the retail sector (K/502/5803)
On completion of this unit you will:
- Understand the effect of customer service on retail business
- Understand how retail businesses ensure customer service standards are met
- Understand how customer complaints are resolved in a retail business
- Understand how customer service is monitored in a retail business
Unit Two: Understanding the management of risks to health and safety on the premises of a retail business (F/502/5824)
On completion of this unit you will:
- Understand the health and safety responsibilities of employees and employers
- Understand the management of potential risks to health and safety on the premises of a retail business
- Understand the management of emergency procedures on the premises of a retail business
- Understand the management of accidents in the retail environment
Unit Three: Understanding the retail selling process (F/502/5807)
On completion of this unit you will:
- Understand how communication techniques can be used to help the customer choose products
- Understand the benefits and maintenance of product knowledge
- Understand legislation relating to selling in the retail environment
- Understand techniques for maximising sales
Unit Four: Understanding the development of personal and team effectiveness in a retail business(A/502/5787)
On completion of this unit you will:
- Understand the recruitment process
- Understand how individuals and teams are developed within a retail business
- Understand effective communication within retail teams in retail business
- Understand how conflict is resolved within teams in retail business
- Understand the link between improved personal performance and improved business performance
- Understand how to review the personal performance of retail team members
- Understand the general principles of employment law
Unit Five: Understanding how the smooth operation of a payment point is maintained(M/502/5799)
On completion of this unit you will:
- Know how a payment point is made ready for trading
- Know how to deal with queries raised at the payment point
- Understand the routine monitoring of a payment point
- Know what actions should be taken at the payment point when abnormal operating conditions apply
- Understand how the accuracy of till operation is monitored
- Know how to implement end-of-shift procedures at a payment point
Unit Six: Understanding how the effectiveness of store operations can be improved (H/502/5802)
On completion of this unit you will:
- Understand the process of improving store operations
- Understand how to communicate with and motivate those involved in bringing about change and improvement in store operations
- Understand how the organisation and scheduling of staffing contributes to the effectiveness of store operations
What's Included
- All study materials
- Study Guide
- Full Tutor and Admin support
- The course fee includes the awarding body registration and certification fee (valued at up to £96.00).
OUR PASS RATE
Professional Skills
90.9%
(National Average 82.6%)
Certificate in Retail Knowledge (RQF) Level 3
Working in retail can be fast-paced, challenging, but also highly rewarding.
If you’re already are working in a retail environment then the NCFE Level 3 Certificate in Retail knowledge RQF Qualification (600/2140/8) is aimed at benefitting you. The Level 3 Certificate in Retail Knowledge can further develop knowledge and understanding of the Retail sector.
If you thrive in a dynamic environment, then retail may just be the career path for you to do well in. The retail industry is a significant contributor to the UK economy and there is an increasing demand for more retail professionals, with higher level skills.
Retail is more than just being on the shop floor with customers. It involves a variety of duties and activities, including customer service, IT, marketing, sales and health and safety.
Recruiters in the retail sector want candidates with:
- excellent 'people' skills
- commitment to customer service
- ability to work under pressure
- confidence, drive and enthusiasm
Many retail departments, such as merchandising and buying, often work very closely together. Therefore, there is the opportunity to develop a varied range of skills in many disciplines. There are plenty of opportunities to interact with people on a daily basis.
What will you study on this retail knowledge distance learning course?
On this retail training course, you’ll gain a more in-depth understanding of the following:
- customer service in the retail industry
- health and safety in a retail environment
- understand legislation relating to selling
- process of improving store operations
What courses can I progress onto on completion of the Certificate in Retail Knowledge RQF Level 3 course?
Learners can go on to study further in areas such as:
- Advanced Apprenticeship in Retail
What are my future employment possibilities?
Retail outlets and organisations can often include manufacturing, operations, merchandising and buying departments. This means that there are plenty of opportunities and scope for progression and development. Retail can offer lots of flexibility and also enable you to work hours to suit your commitments and lifestyle.
You could choose to specialise within a specific area that you have a particular fondness for such as: fashion, books, jewellery, music, sport, online, an optician's, or supermarket retailing.
This retail qualification is designed to provide you with the knowledge required for entry into a more senior position. This could be a Supervisor/Management role or progression into a more Specialist Retail role such as Visual Merchandiser or Sales Professional.
Am I required to do a placement?
This is a knowledge based distance learning course. No previous sales or marketing experience is needed and it doesn’t t require you to have a placement. However, any work practical experience would be an advantage to you.
Professional Skills
OUR PASS RATE
(National Average 82.6%)
90.9%
Qualification: NCFE CACHE Certificate in Retail Knowledge (RQF) Level 3
On successful completion of our NCFE CACHE Level 3 Certificate in Retail Knowledge (RQF) course you will receive a qualification listed on the RQF at level 3 (Qualification Reference Number: (600/2140/8). This course has also been assigned 16 credits.
Requirements for Entry
There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.
Please note: You must be at least 16 years of age to join this course.
Professional Membership
On completion of this course you will be eligible to join the following Professional Associations(s):
Stonebridge is a NCFE CACHE registered Centre
NCFE CACHE is the UK's longest established awarding body, recognised as a highly professional and responsive organisation, committed to maintaining excellent customer service and a friendly approach.
NCFE CACHE is one of the UK’s fastest growing national awarding bodies, designing and awarding qualifications that are nationally recognised to meet the needs of learners and employers.
Accreditation by NCFE CACHE is a guarantee of quality. It means that the college has been inspected and approved by an independent and experienced education professional and is quality audited biannually by NCFE CACHE. The centre delivering the programmes has been licensed by NCFE CACHE on the basis of its own quality systems. At the end of an accredited course, successful learners will also receive an NCFE CACHE Award certificate of achievement.
NCFE CACHE provide a wide range of qualifications accredited by Ofqual at different levels and in a variety of subject areas. NCFE CACHE also offer NVQs, Key Skills, Basic Skills and Entry Level qualifications.
Accreditation by NCFE CACHE is a guarantee of quality. It means that the college has been inspected and approved by an independent and experienced education professional and is quality audited biannually by NCFE CACHE . The centre delivering the programmes has been licensed by NCFE CACHE on the basis of its own quality systems. At the end of an accredited course, successful learners will also receive an NCFE CACHE Award certificate of achievement.
Our NCFE CACHE accredited courses are accredited to various levels (from level 1 – level 5). These courses lead to a nationally recognised NCFE CACHE certificate for successful learners. That means that the course is independently accredited at a level of learning equivalent to that level on the National Qualifications Framework (NQF) for England, Wales and Northern Ireland.
Last year over a quarter of a million learners from almost 1000 training organisations chose NCFE CACHE as the awarding body to help them move their careers forward.
If you would like to visit NCFE CACHE ’s website, please click here.
Unit One: Understanding customer service in the retail sector (K/502/5803)
On completion of this unit you will:
- Understand the effect of customer service on retail business
- Understand how retail businesses ensure customer service standards are met
- Understand how customer complaints are resolved in a retail business
- Understand how customer service is monitored in a retail business
Unit Two: Understanding the management of risks to health and safety on the premises of a retail business (F/502/5824)
On completion of this unit you will:
- Understand the health and safety responsibilities of employees and employers
- Understand the management of potential risks to health and safety on the premises of a retail business
- Understand the management of emergency procedures on the premises of a retail business
- Understand the management of accidents in the retail environment
Unit Three: Understanding the retail selling process (F/502/5807)
On completion of this unit you will:
- Understand how communication techniques can be used to help the customer choose products
- Understand the benefits and maintenance of product knowledge
- Understand legislation relating to selling in the retail environment
- Understand techniques for maximising sales
Unit Four: Understanding the development of personal and team effectiveness in a retail business(A/502/5787)
On completion of this unit you will:
- Understand the recruitment process
- Understand how individuals and teams are developed within a retail business
- Understand effective communication within retail teams in retail business
- Understand how conflict is resolved within teams in retail business
- Understand the link between improved personal performance and improved business performance
- Understand how to review the personal performance of retail team members
- Understand the general principles of employment law
Unit Five: Understanding how the smooth operation of a payment point is maintained(M/502/5799)
On completion of this unit you will:
- Know how a payment point is made ready for trading
- Know how to deal with queries raised at the payment point
- Understand the routine monitoring of a payment point
- Know what actions should be taken at the payment point when abnormal operating conditions apply
- Understand how the accuracy of till operation is monitored
- Know how to implement end-of-shift procedures at a payment point
Unit Six: Understanding how the effectiveness of store operations can be improved (H/502/5802)
On completion of this unit you will:
- Understand the process of improving store operations
- Understand how to communicate with and motivate those involved in bringing about change and improvement in store operations
- Understand how the organisation and scheduling of staffing contributes to the effectiveness of store operations
What's Included
- All study materials
- Study Guide
- Full Tutor and Admin support
- The course fee includes the awarding body registration and certification fee (valued at up to £96.00).
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