Certificate in Retail Knowledge (RQF) Level 3

Working in retail can be fast-paced, challenging, but also highly rewarding.

If you’re already are working in a retail environment then the NCFE Level 3 Certificate in Retail knowledge RQF Qualification (600/2140/8) is aimed at benefitting you. The Level 3 Certificate in Retail Knowledge can further develop knowledge and understanding of the Retail sector.

 If you thrive in a dynamic environment, then retail may just be the career path for you to do well in. The retail industry is a significant contributor to the UK economy and there is an increasing demand for more retail professionals, with higher level skills.

 Retail is more than just being on the shop floor with customers. It involves a variety of duties and activities, including customer service, IT, marketing, sales and health and safety.

Recruiters in the retail sector want candidates with:

• excellent 'people' skills
• commitment to customer service
• ability to work under pressure
• confidence, drive and enthusiasm

Many retail departments, such as merchandising and buying, often work very closely together. Therefore, there is the opportunity to develop a varied range of skills in many disciplines. There are plenty of opportunities to interact with people on a daily basis.

What will you study on this retail knowledge distance learning course?

On this retail training course, you’ll gain a more in-depth understanding of the following:

• customer service in the retail industry
• health and safety in a retail environment
• understand legislation relating to selling
•  process of improving store operations

What courses can I progress onto on completion of the Certificate in Retail Knowledge RQF Level 3 course?

Learners can go on to study further in areas such as:

• Advanced Apprenticeship in Retail

What are my future employment possibilities?

Retail outlets and organisations can often include manufacturing, operations, merchandising and buying departments. This means that there are plenty of opportunities and scope for progression and development. Retail can offer lots of flexibility and also enable you to work hours to suit your commitments and lifestyle.

You could choose to specialise within a specific area that you have a particular fondness for such as: fashion, books, jewellery, music, sport, online, an optician's, or supermarket retailing.

This retail qualification is designed to provide you with the knowledge required for entry into a more senior position. This could be a Supervisor/Management role or progression into a more Specialist Retail role such as Visual Merchandiser or Sales Professional.

Am I required to do a placement?

This is a knowledge based distance learning course. No previous sales or marketing experience is needed and it doesn’t t require you to have a placement. However, any work practical experience would be an advantage to you.

Unit One: Understanding customer service in the retail sector (K/502/5803)

On completion of this unit you will:

• Understand the effect of customer service on retail business
• Understand how retail businesses ensure customer service standards are met
• Understand how customer complaints are resolved in a retail business
• Understand how customer service is monitored in a retail business

Unit Two: Understanding the management of risks to health and safety on the premises of a retail business (F/502/5824)

On completion of this unit you will:

• Understand the health and safety responsibilities of employees and employers
• Understand the management of potential risks to health and safety on the premises of a retail business
• Understand the management of emergency procedures on the premises of a retail business
• Understand the management of accidents in the retail environment

Unit Three: Understanding the retail selling process (F/502/5807)

On completion of this unit you will:

• Understand how communication techniques can be used to help the customer choose products
• Understand the benefits and maintenance of product knowledge
• Understand legislation relating to selling in the retail environment
• Understand techniques for maximising sales

Unit Four: Understanding the development of personal and team effectiveness in a retail business(A/502/5787)

On completion of this unit you will:

• Understand the recruitment process
• Understand how individuals and teams are developed within a retail business
• Understand effective communication within retail teams in retail business
• Understand how conflict is resolved within teams in retail business
• Understand the link between improved personal performance and improved business performance
• Understand how to review the personal performance of retail team members
• Understand the general principles of employment law

Unit Five: Understanding how the smooth operation of a payment point is maintained(M/502/5799)

On completion of this unit you will:

• Know how a payment point is made ready for trading
• Know how to deal with queries raised at the payment point
• Understand the routine monitoring of a payment point
• Know what actions should be taken at the payment point when abnormal operating conditions apply
• Understand how the accuracy of till operation is monitored
• Know how to implement end-of-shift procedures at a payment point

Unit Six: Understanding how the effectiveness of store operations can be improved (H/502/5802)

On completion of this unit you will:

• Understand the process of improving store operations
• Understand how to communicate with and motivate those involved in bringing about change and improvement in store operations
• Understand how the organisation and scheduling of staffing contributes to the effectiveness of store operations

What's Included

• All study materials
• Study Guide
• Full Tutor and Admin support
• The course fee includes the awarding body registration and certification fee (valued at up to £96.00).