Customer Service Essentials | Course | Stonebridge College
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Customer Service Essentials.

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  • Published by Engage in Learning
  • 100% online learning

Customer Service Essentials

Course Overview

Do you know the difference between good and outstanding customer service? Are you able to assess the long-term value of your customers? Learn how to evaluate the true impact of poor and good customer service on your customers and your organisation.

Key Learning Points:

  • Keys to outstanding customer service
  • How to assess long term value of a customer
  • Understand the impact of customer service

Course Outcomes:

  • Understand the impact of poor customer service on business and public sector organisations
  • Understand the benefits to you of providing outstanding customer service
  • Be able to identify your connection to the organisation’s customers

Target Audience

All customer facing employees

On completion of your course, you will receive a certificate:

Stonebridge Associated Colleges: Customer Service Essentials Certificate

Customer Service Essentials Certificate issued by Stonebridge Associated Colleges, to view a sample of the college’s award, please click here.

Professional Membership

On completion of this course you will be eligible to join the following Professional Associations(s):

Stonebridge

On successful completion of your course your qualification is awarded. You will receive an attractively presented Diploma or Certificate issued by Stonebridge Associated Colleges, this will also allow you to use the letters SAC. Dip. or SAC. Cert. after your name.

Stonebridge Associated Colleges is one of the leading (and biggest) distance education colleges in the U.K and internationally. We have many thousands of students studying with us at any one time from locations all over the world. Our diplomas will always count towards your future, and will improve your prospects of future employment or higher level study etc. by proving that you have studied to a certain level, that you have proficiency in your chosen subjects and that you are interested in your field of choice. Education is always an investment in your future and you will find this to be the case with our qualifications in your jurisdiction.

OUR PASS RATE
Professional Skills
90.9%
(National Average 82.6%)

Customer Service Essentials

Course Overview

Do you know the difference between good and outstanding customer service? Are you able to assess the long-term value of your customers? Learn how to evaluate the true impact of poor and good customer service on your customers and your organisation.

Key Learning Points:

  • Keys to outstanding customer service
  • How to assess long term value of a customer
  • Understand the impact of customer service

Course Outcomes:

  • Understand the impact of poor customer service on business and public sector organisations
  • Understand the benefits to you of providing outstanding customer service
  • Be able to identify your connection to the organisation’s customers

Target Audience

All customer facing employees

Professional Skills
OUR PASS RATE
(National Average 82.6%)
90.9%

On completion of your course, you will receive a certificate:

Stonebridge Associated Colleges: Customer Service Essentials Certificate

Customer Service Essentials Certificate issued by Stonebridge Associated Colleges, to view a sample of the college’s award, please click here.

Professional Membership

On completion of this course you will be eligible to join the following Professional Associations(s):

Stonebridge

On successful completion of your course your qualification is awarded. You will receive an attractively presented Diploma or Certificate issued by Stonebridge Associated Colleges, this will also allow you to use the letters SAC. Dip. or SAC. Cert. after your name.

Stonebridge Associated Colleges is one of the leading (and biggest) distance education colleges in the U.K and internationally. We have many thousands of students studying with us at any one time from locations all over the world. Our diplomas will always count towards your future, and will improve your prospects of future employment or higher level study etc. by proving that you have studied to a certain level, that you have proficiency in your chosen subjects and that you are interested in your field of choice. Education is always an investment in your future and you will find this to be the case with our qualifications in your jurisdiction.

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