Customer Service - Exploring Needs (US version) Course Online

Customer Service - Exploring Needs (US version)

  • Published by Engage in Learning

Customer Service - Exploring Needs (US version)

Course Overview

Are you able to spot what your customers need and want? Discover how to ask skillful questions to draw them out, listen actively and tune into your customer by reading their body language and interpreting the meaning behind the words they say.

Key Learning Points:

  • Learn some listening skills
  • Skillful questioning strategy
  • Learn how to read your customer's body language
  • How to identify your customer's needs

Course Outcomes:

  • Identify the key skills required to understand the needs of your customers
  • Learn how to listen actively to the customer
  • Identify the barriers to effective listening and plan how to break them down
  • Practice effective questioning techniques to tune into specific needs
  • Understand how to interpret body language and tone to drill down to the customer’s real message

Target Audience

All customer facing employees

On completion of your course, you will receive a certificate:

Stonebridge Associated Colleges: Customer Service - Exploring Needs (US version) Certificate

Customer Service - Exploring Needs (US version) Certificate issued by Stonebridge Associated Colleges, to view a sample of the college’s award, please click here.

Professional Membership

On completion of this course you will be eligible to join the following Professional Associations(s):

Stonebridge

On successful completion of your course your qualification is awarded. You will receive an attractively presented Diploma or Certificate issued by Stonebridge Associated Colleges, this will also allow you to use the letters SAC. Dip. or SAC. Cert. after your name.

Stonebridge Associated Colleges is one of the leading (and biggest) distance education colleges in the U.K and internationally. We have many thousands of students studying with us at any one time from locations all over the world. Our diplomas will always count towards your future, and will improve your prospects of future employment or higher level study etc. by proving that you have studied to a certain level, that you have proficiency in your chosen subjects and that you are interested in your field of choice. Education is always an investment in your future and you will find this to be the case with our qualifications in your jurisdiction.

Customer Service - Exploring Needs (US version)

Course Overview

Are you able to spot what your customers need and want? Discover how to ask skillful questions to draw them out, listen actively and tune into your customer by reading their body language and interpreting the meaning behind the words they say.

Key Learning Points:

  • Learn some listening skills
  • Skillful questioning strategy
  • Learn how to read your customer's body language
  • How to identify your customer's needs

Course Outcomes:

  • Identify the key skills required to understand the needs of your customers
  • Learn how to listen actively to the customer
  • Identify the barriers to effective listening and plan how to break them down
  • Practice effective questioning techniques to tune into specific needs
  • Understand how to interpret body language and tone to drill down to the customer’s real message

Target Audience

All customer facing employees

On completion of your course, you will receive a certificate:

Stonebridge Associated Colleges: Customer Service - Exploring Needs (US version) Certificate

Customer Service - Exploring Needs (US version) Certificate issued by Stonebridge Associated Colleges, to view a sample of the college’s award, please click here.

Professional Membership

On completion of this course you will be eligible to join the following Professional Associations(s):

Stonebridge

On successful completion of your course your qualification is awarded. You will receive an attractively presented Diploma or Certificate issued by Stonebridge Associated Colleges, this will also allow you to use the letters SAC. Dip. or SAC. Cert. after your name.

Stonebridge Associated Colleges is one of the leading (and biggest) distance education colleges in the U.K and internationally. We have many thousands of students studying with us at any one time from locations all over the world. Our diplomas will always count towards your future, and will improve your prospects of future employment or higher level study etc. by proving that you have studied to a certain level, that you have proficiency in your chosen subjects and that you are interested in your field of choice. Education is always an investment in your future and you will find this to be the case with our qualifications in your jurisdiction.

Fees

Choose your method of payment for Customer Service - Exploring Needs (US version)

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£47.99 £47.99
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