Customer Service - First Contact | Course | Stonebridge
STUDY NOW, PAY MAY 2021
Customer Service - First Contact.

OFFER ENDS

Sunday 24th of October

Lines NOW OPEN
Speak to a career adviser now
0121 392 8288
  • Published by Engage in Learning
  • 100% online learning

Customer Service - First Contact

Course Overview

What first impression do you give when you first meet or speak to a customer? Here you’ll put yourself in your customer’s shoes and learn how to see yourself through their eyes. Discover how to make that vital good first impression and set the tone for a successful relationship.

Key Learning Points:

  • Making a powerful first impression
  • Learn how to set the right tone for a successful relationship
  • Put yourself in the customer's shoes

Course Outcomes:

  • Understand the factors which combine to make a good first impression
  • Improve on your ability to deliver a good first impression
  • Know how to dress appropriately for your role
  • Understand how to acknowledge and approach customers
  • Know how to build a successful rapport with your customers

Target Audience

All customer facing employees

On completion of your course, you will receive a certificate:

Stonebridge Associated Colleges: Customer Service - First Contact Certificate

Customer Service - First Contact Certificate issued by Stonebridge Associated Colleges, to view a sample of the college’s award, please click here.

Professional Membership

On completion of this course you will be eligible to join the following Professional Associations(s):

Stonebridge

On successful completion of your course your qualification is awarded. You will receive an attractively presented Diploma or Certificate issued by Stonebridge Associated Colleges, this will also allow you to use the letters SAC. Dip. or SAC. Cert. after your name.

Stonebridge Associated Colleges is one of the leading (and biggest) distance education colleges in the U.K and internationally. We have many thousands of students studying with us at any one time from locations all over the world. Our diplomas will always count towards your future, and will improve your prospects of future employment or higher level study etc. by proving that you have studied to a certain level, that you have proficiency in your chosen subjects and that you are interested in your field of choice. Education is always an investment in your future and you will find this to be the case with our qualifications in your jurisdiction.

OUR PASS RATE
Professional Skills
90.9%
(National Average 82.6%)

Customer Service - First Contact

Course Overview

What first impression do you give when you first meet or speak to a customer? Here you’ll put yourself in your customer’s shoes and learn how to see yourself through their eyes. Discover how to make that vital good first impression and set the tone for a successful relationship.

Key Learning Points:

  • Making a powerful first impression
  • Learn how to set the right tone for a successful relationship
  • Put yourself in the customer's shoes

Course Outcomes:

  • Understand the factors which combine to make a good first impression
  • Improve on your ability to deliver a good first impression
  • Know how to dress appropriately for your role
  • Understand how to acknowledge and approach customers
  • Know how to build a successful rapport with your customers

Target Audience

All customer facing employees

Professional Skills
OUR PASS RATE
(National Average 82.6%)
90.9%

On completion of your course, you will receive a certificate:

Stonebridge Associated Colleges: Customer Service - First Contact Certificate

Customer Service - First Contact Certificate issued by Stonebridge Associated Colleges, to view a sample of the college’s award, please click here.

Professional Membership

On completion of this course you will be eligible to join the following Professional Associations(s):

Stonebridge

On successful completion of your course your qualification is awarded. You will receive an attractively presented Diploma or Certificate issued by Stonebridge Associated Colleges, this will also allow you to use the letters SAC. Dip. or SAC. Cert. after your name.

Stonebridge Associated Colleges is one of the leading (and biggest) distance education colleges in the U.K and internationally. We have many thousands of students studying with us at any one time from locations all over the world. Our diplomas will always count towards your future, and will improve your prospects of future employment or higher level study etc. by proving that you have studied to a certain level, that you have proficiency in your chosen subjects and that you are interested in your field of choice. Education is always an investment in your future and you will find this to be the case with our qualifications in your jurisdiction.

Join over
80,000 learners.
Choose from over
650 courses.
Flexible learning,
flexible payment
options.
Need some help?

Our student support team is here for you.

REQUEST A CALL BACK
Enrol Now!

What our customers think.

Sign up to our Newsletter.

There's a whole lot happening at Stonebridge and in the world of learning. Sign up for our newsletter and you'll be among the first to know about it! All fields are required.