Customer Service Knowledge and Attitude (US version) Course Online

Customer Service Knowledge and Attitude (US version)

  • Published by Engage in Learning

Customer Service Knowledge and Attitude (US version)

Course Overview

Do you know why customers choose your products or services? Learn how to link the features and benefits of what you sell to your customer’s needs and always put the ‘customer first’ in your thinking, attitude and approach.

Key Learning Points:

  • How to link product features to benefits
  • How to put the 'customer first'
  • Understand why customers choose your product over the competition

Course Outcomes:

  • Features and benefits of your products and services and the sector you operate in
  • Your organisation’s systems and services
  • Your team’s strengths and weaknesses
  • Your competitors’ products, systems and promotions

Target Audience

All customer facing employees

On completion of your course, you will receive a certificate:

Stonebridge Associated Colleges: Customer Service Knowledge and Attitude (US version) Certificate

Customer Service Knowledge and Attitude (US version) Certificate issued by Stonebridge Associated Colleges, to view a sample of the college’s award, please click here.

Professional Membership

On completion of this course you will be eligible to join the following Professional Associations(s):

Stonebridge

On successful completion of your course your qualification is awarded. You will receive an attractively presented Diploma or Certificate issued by Stonebridge Associated Colleges, this will also allow you to use the letters SAC. Dip. or SAC. Cert. after your name.

Stonebridge Associated Colleges is one of the leading (and biggest) distance education colleges in the U.K and internationally. We have many thousands of students studying with us at any one time from locations all over the world. Our diplomas will always count towards your future, and will improve your prospects of future employment or higher level study etc. by proving that you have studied to a certain level, that you have proficiency in your chosen subjects and that you are interested in your field of choice. Education is always an investment in your future and you will find this to be the case with our qualifications in your jurisdiction.

Customer Service Knowledge and Attitude (US version)

Course Overview

Do you know why customers choose your products or services? Learn how to link the features and benefits of what you sell to your customer’s needs and always put the ‘customer first’ in your thinking, attitude and approach.

Key Learning Points:

  • How to link product features to benefits
  • How to put the 'customer first'
  • Understand why customers choose your product over the competition

Course Outcomes:

  • Features and benefits of your products and services and the sector you operate in
  • Your organisation’s systems and services
  • Your team’s strengths and weaknesses
  • Your competitors’ products, systems and promotions

Target Audience

All customer facing employees

On completion of your course, you will receive a certificate:

Stonebridge Associated Colleges: Customer Service Knowledge and Attitude (US version) Certificate

Customer Service Knowledge and Attitude (US version) Certificate issued by Stonebridge Associated Colleges, to view a sample of the college’s award, please click here.

Professional Membership

On completion of this course you will be eligible to join the following Professional Associations(s):

Stonebridge

On successful completion of your course your qualification is awarded. You will receive an attractively presented Diploma or Certificate issued by Stonebridge Associated Colleges, this will also allow you to use the letters SAC. Dip. or SAC. Cert. after your name.

Stonebridge Associated Colleges is one of the leading (and biggest) distance education colleges in the U.K and internationally. We have many thousands of students studying with us at any one time from locations all over the world. Our diplomas will always count towards your future, and will improve your prospects of future employment or higher level study etc. by proving that you have studied to a certain level, that you have proficiency in your chosen subjects and that you are interested in your field of choice. Education is always an investment in your future and you will find this to be the case with our qualifications in your jurisdiction.

Fees

Choose your method of payment for Customer Service Knowledge and Attitude (US version)

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£47.99 £47.99
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