Customer Service - Meeting Needs Course Online

Customer Service - Meeting Needs

  • Published by Engage in Learning

Customer Service - Meeting Needs

Course Overview

Translate your product, service and organisation knowledge into sound advice and then give your full, individualised attention to your customers. Learn how to handle objections positively and professionally, seeking opportunities to provide enhanced customer service and increase customer value and loyalty

Key Learning Points:

  • Learn how to match customers needs to the right product and service
  • Learn how to handle objections positively
  • Increase sales through enhanced customer service

Course Outcomes:

  • Using your product knowledge and professional judgement to deliver best advice
  • Handling objections calmly and professionally
  • Proposing solutions with products which may also suit them
  • Focusing at all times on the customer’s needs and wants, giving them your full attention

Target Audience

All customer facing employees

On completion of your course, you will receive a certificate:

Stonebridge Associated Colleges: Customer Service - Meeting Needs Certificate

Customer Service - Meeting Needs Certificate issued by Stonebridge Associated Colleges, to view a sample of the college’s award, please click here.

Professional Membership

On completion of this course you will be eligible to join the following Professional Associations(s):

Stonebridge

On successful completion of your course your qualification is awarded. You will receive an attractively presented Diploma or Certificate issued by Stonebridge Associated Colleges, this will also allow you to use the letters SAC. Dip. or SAC. Cert. after your name.

Stonebridge Associated Colleges is one of the leading (and biggest) distance education colleges in the U.K and internationally. We have many thousands of students studying with us at any one time from locations all over the world. Our diplomas will always count towards your future, and will improve your prospects of future employment or higher level study etc. by proving that you have studied to a certain level, that you have proficiency in your chosen subjects and that you are interested in your field of choice. Education is always an investment in your future and you will find this to be the case with our qualifications in your jurisdiction.

Customer Service - Meeting Needs

Course Overview

Translate your product, service and organisation knowledge into sound advice and then give your full, individualised attention to your customers. Learn how to handle objections positively and professionally, seeking opportunities to provide enhanced customer service and increase customer value and loyalty

Key Learning Points:

  • Learn how to match customers needs to the right product and service
  • Learn how to handle objections positively
  • Increase sales through enhanced customer service

Course Outcomes:

  • Using your product knowledge and professional judgement to deliver best advice
  • Handling objections calmly and professionally
  • Proposing solutions with products which may also suit them
  • Focusing at all times on the customer’s needs and wants, giving them your full attention

Target Audience

All customer facing employees

On completion of your course, you will receive a certificate:

Stonebridge Associated Colleges: Customer Service - Meeting Needs Certificate

Customer Service - Meeting Needs Certificate issued by Stonebridge Associated Colleges, to view a sample of the college’s award, please click here.

Professional Membership

On completion of this course you will be eligible to join the following Professional Associations(s):

Stonebridge

On successful completion of your course your qualification is awarded. You will receive an attractively presented Diploma or Certificate issued by Stonebridge Associated Colleges, this will also allow you to use the letters SAC. Dip. or SAC. Cert. after your name.

Stonebridge Associated Colleges is one of the leading (and biggest) distance education colleges in the U.K and internationally. We have many thousands of students studying with us at any one time from locations all over the world. Our diplomas will always count towards your future, and will improve your prospects of future employment or higher level study etc. by proving that you have studied to a certain level, that you have proficiency in your chosen subjects and that you are interested in your field of choice. Education is always an investment in your future and you will find this to be the case with our qualifications in your jurisdiction.

Fees

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£47.99 £47.99
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