Dealing with Angry Customers | Course | Stonebridge College
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Dealing with Angry Customers.

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Dealing with Angry Customers

Course Overview

Are you able to keep a cool, professional head when dealing with an angry customer? Learn how to defuse anger as you work on resolving the issue and build an adult-adult, problem solving approach in an emotional situation.

Key Learning Points:

  • How to defuse anger
  • How to resolve issues
  • How to remain cool and calm when things go wrong
  • Learn some problem solving tips
  • How to resolve complaints in an efficient and professional manner

Course Outcomes:

  • Understand how adult-adult interactions aid problem resolution
  • Understand how to avoid parent/child responses by guiding the relationship through a positive process to achieve resolution
  • Be able to avoid an emotional response and remain calm in challenging situations
  • Ensure the complaint is followed up thoroughly to complete resolution

Target Audience

All customer facing employees

On completion of your course, you will receive a certificate:

Stonebridge Associated Colleges: Dealing with Angry Customers Certificate

Dealing with Angry Customers Certificate issued by Stonebridge Associated Colleges, to view a sample of the college’s award, please click here.

Professional Membership

On completion of this course you will be eligible to join the following Professional Associations(s):

Stonebridge

On successful completion of your course your qualification is awarded. You will receive an attractively presented Diploma or Certificate issued by Stonebridge Associated Colleges, this will also allow you to use the letters SAC. Dip. or SAC. Cert. after your name.

Stonebridge Associated Colleges is one of the leading (and biggest) distance education colleges in the U.K and internationally. We have many thousands of students studying with us at any one time from locations all over the world. Our diplomas will always count towards your future, and will improve your prospects of future employment or higher level study etc. by proving that you have studied to a certain level, that you have proficiency in your chosen subjects and that you are interested in your field of choice. Education is always an investment in your future and you will find this to be the case with our qualifications in your jurisdiction.

OUR PASS RATE
Business and HR
97.5%
(National Average 51.8%)

Dealing with Angry Customers

Course Overview

Are you able to keep a cool, professional head when dealing with an angry customer? Learn how to defuse anger as you work on resolving the issue and build an adult-adult, problem solving approach in an emotional situation.

Key Learning Points:

  • How to defuse anger
  • How to resolve issues
  • How to remain cool and calm when things go wrong
  • Learn some problem solving tips
  • How to resolve complaints in an efficient and professional manner

Course Outcomes:

  • Understand how adult-adult interactions aid problem resolution
  • Understand how to avoid parent/child responses by guiding the relationship through a positive process to achieve resolution
  • Be able to avoid an emotional response and remain calm in challenging situations
  • Ensure the complaint is followed up thoroughly to complete resolution

Target Audience

All customer facing employees

Business and HR
OUR PASS RATE
(National Average 51.8%)
97.5%

On completion of your course, you will receive a certificate:

Stonebridge Associated Colleges: Dealing with Angry Customers Certificate

Dealing with Angry Customers Certificate issued by Stonebridge Associated Colleges, to view a sample of the college’s award, please click here.

Professional Membership

On completion of this course you will be eligible to join the following Professional Associations(s):

Stonebridge

On successful completion of your course your qualification is awarded. You will receive an attractively presented Diploma or Certificate issued by Stonebridge Associated Colleges, this will also allow you to use the letters SAC. Dip. or SAC. Cert. after your name.

Stonebridge Associated Colleges is one of the leading (and biggest) distance education colleges in the U.K and internationally. We have many thousands of students studying with us at any one time from locations all over the world. Our diplomas will always count towards your future, and will improve your prospects of future employment or higher level study etc. by proving that you have studied to a certain level, that you have proficiency in your chosen subjects and that you are interested in your field of choice. Education is always an investment in your future and you will find this to be the case with our qualifications in your jurisdiction.

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