Handling Complaints Course Online

Handling Complaints

  • Published by Engage in Learning

Handling Complaints

Course Overview

Can you turn a complaint into an opportunity? Discover how to adopt a positive attitude and fix the problem sensitively by following a systematic process. Learn how to avoid the pitfalls that delay resolution and how to look for the opportunities to create customer loyalty.

Learning Outcomes:

  • Understand how complaints can benefit your business
  • Adopt a positive attitude towards complaints
  • Understand the importance of a consistent complaint resolution process
  • Understand the aim of each step in the complaint resolution model you decide to adopt
  • Recognise and avoid the common pitfalls which annoy customers and delay resolutionres

Target Audience

Anyone working in a customer facing role

On completion of your course, you will receive a certificate:

Stonebridge Associated Colleges: Handling Complaints Certificate

Handling Complaints Certificate issued by Stonebridge Associated Colleges, to view a sample of the college’s award, please click here.

Professional Membership

On completion of this course you will be eligible to join the following Professional Associations(s):

Stonebridge

On successful completion of your course your qualification is awarded. You will receive an attractively presented Diploma or Certificate issued by Stonebridge Associated Colleges, this will also allow you to use the letters SAC. Dip. or SAC. Cert. after your name.

Stonebridge Associated Colleges is one of the leading (and biggest) distance education colleges in the U.K and internationally. We have many thousands of students studying with us at any one time from locations all over the world. Our diplomas will always count towards your future, and will improve your prospects of future employment or higher level study etc. by proving that you have studied to a certain level, that you have proficiency in your chosen subjects and that you are interested in your field of choice. Education is always an investment in your future and you will find this to be the case with our qualifications in your jurisdiction.

Handling Complaints

Course Overview

Can you turn a complaint into an opportunity? Discover how to adopt a positive attitude and fix the problem sensitively by following a systematic process. Learn how to avoid the pitfalls that delay resolution and how to look for the opportunities to create customer loyalty.

Learning Outcomes:

  • Understand how complaints can benefit your business
  • Adopt a positive attitude towards complaints
  • Understand the importance of a consistent complaint resolution process
  • Understand the aim of each step in the complaint resolution model you decide to adopt
  • Recognise and avoid the common pitfalls which annoy customers and delay resolutionres

Target Audience

Anyone working in a customer facing role

On completion of your course, you will receive a certificate:

Stonebridge Associated Colleges: Handling Complaints Certificate

Handling Complaints Certificate issued by Stonebridge Associated Colleges, to view a sample of the college’s award, please click here.

Professional Membership

On completion of this course you will be eligible to join the following Professional Associations(s):

Stonebridge

On successful completion of your course your qualification is awarded. You will receive an attractively presented Diploma or Certificate issued by Stonebridge Associated Colleges, this will also allow you to use the letters SAC. Dip. or SAC. Cert. after your name.

Stonebridge Associated Colleges is one of the leading (and biggest) distance education colleges in the U.K and internationally. We have many thousands of students studying with us at any one time from locations all over the world. Our diplomas will always count towards your future, and will improve your prospects of future employment or higher level study etc. by proving that you have studied to a certain level, that you have proficiency in your chosen subjects and that you are interested in your field of choice. Education is always an investment in your future and you will find this to be the case with our qualifications in your jurisdiction.

Fees

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£47.99 £47.99
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