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  • Stonebridge Home
  • Our Blog
Our Blog
September 9, 2015

Stonebridge College Complaints

Written by Andy Martin
Stonebridge College Complaints

We really pride ourselves on respecting student feedback and responding quickly to any Stonebridge College Complaints

We value our customers opinions highly here at Stonebridge, regardless of whether they’re positive or negative. The useful thing about Stonebridge College Complaints is that they really help us to figure out ways in which we can improve our services.

stonebridge college reviewsIf you become a student with Stonebridge Associated Colleges, then you’ll have access to a range of places to get in touch. These include the call centre, our inbox , Stonebridge College Community and our social media channels.

We also have Stonebridge College reviews and ratings platforms, such as Feefo (from which we recently received Gold accreditation) and The Review Centre, where you can leave written reviews about our service.

Why are Stonebridge College Complaints so important?

Any Stonebridge College complaints that we receive are highly important, even more so in this very internet-driven world which we all live. We’re becoming increasingly connected. All of us have more conversations to manage and more information to digest. We have to be on top of our game at Stonebridge at reading and responding to customer needs as our social media platforms are becoming increasingly active.

Word of mouth is a very powerful tool.  If  you want to book a nice restaurant, holiday or find a reliable plumber, who do you ask? People you know are usually the first source for recommendations. We want students who’ve had a fantastic experience at Stonebridge to share their good times with their friends and course mates.

On the other hand, we really don’t want our students to be dissatisfied. We’d rather speak with anyone about Stonebridge College complaints and help resolve any issues that they have.

Here at Stonebridge college, we firmly believe in turning negatives into positives. We take any negative Stonebridge College Complaints, respond to them, record them and evaluate them. All of these actions are to provide a better customer service experience to current learners and potential students.

How we deal with Stonebridge College complaints

Customer Service Skills

We learn from all the Stonebridge College complaints that we receive – the aim is to use all of the feedback we receive in order to figure out ways in which we can improve the quality of our services.

Ensuring a quick and efficient response – we have a very active presence on our  social media channels. There is a dedicated call centre where staff  always aim to make sure that queries are quickly responded to.

Making sure we have all the facts – it’s important for us to make sure that we’re able to gain all the information that we need. This helps us to fully understand the situation so we can give you the accurate information needed. By doing so, you’ll have a better experience.

Putting ourselves in your shoes – by doing this, we’re able to get on your wavelength and come up with solutions to your queries.

Showing gratitude – we feel lucky that you’ve taken time out to express your concerns and let you know your problems, rather than just walking away.

Being supportive – we understand you may feel angry if you have a complaint. We believe that it’s always important to maintain a positive attitude and support you with whatever you feel or decide to do.

Sometimes, the Stonebridge College complaints that we receive include missing or delayed certificates. We understand that this happens and we aim to rectify this as quickly as possible.

Students are sometimes anxious when they’re waiting to hear back about their results. This is a normal feeling and we do our best to check  and chase when they’re available. We understand that our students wish to know if they’ve passed their assignments as soon as possible, as they’ve worked really hard.

As well as responding to any Stonebridge College complaints, we also deal with more general queries including questions about course content, course prices, graduation dates and interest in specific courses. We do receive lovely reviews, comments and compliments too!

Stonebridge College Compliments

We always enjoy hearing from students who’ve enjoyed their distance learning. Many go onto successfully use what they’ve studied. Some of our students  even come back time and time again to do more online courses with us at Stonebridge.

“From my point of view the college is doing a very great a job, I personally appreciate their effort. It provides exclusive skills & knowledge which transforms life.
Please keep going I am sure many people across the globe are benefiting from your skills, I am looking forward to rejoin another course with your institution soon.”

A Security Management Student.

“It is the best online college I have seen. The Management team is very friendly and cooperative in every aspect. The topics and lessons are educational and the English language used is understandable. There is no time limit of the course you just take your time to finish it. I really enjoy studying with you!“

Another student testimonial

“Stonebridge College is a fantastic college with a good variety of courses on offer. The rates are reasonable and the staff, tutors are always there to offer feedback or answer any queries, they always respond very quickly and are always happy to help.

I would definitely recommend this college to family/ friends and I am already looking for another course to study. Thank you Stonebridge College.”

Student recommendation

Social media on smartphoneA lot of students contact us via social media

It’s a popular way of talking to us and some people prefer to resolve all sorts of queries this way.

We do however have a supportive customer service team who are always happy to help. It’s left many of our students feeling better and given them an even better experience with us.

 You can contact us directly on 01288 356 300 or email info@stonebridge.uk.com with any queries you have and we’ll do our best to help ASAP. 

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More from Stonebridge Support

Stonebridge College Complaints
Comments

No Responses

  1. amie says:
    25th May 2016 at 7:28 pm

    Well firstly I can never get hold of my tutor also emailed stonebridhe no reply recently sent first assignment of hopefully will get some feed back I am not happy tbh and if could have cancelled I would have

    Reply
    • Admin says:
      26th May 2016 at 9:10 am

      Hi Amie, we’re sorry to hear that you have had problems getting hold of your tutor. Please could you let us know your student ID and we will sort this out for you? Stonebridge

      Reply
  2. Andrew Wride says:
    9th March 2017 at 2:52 pm

    Over the past few weeks i have sent emails via your info@ address and web form with a complaint but have had no reply and the issue i am raising is a high security risk and would at least expect a response.

    If there is a better complaints email i can use then please send it to me

    If i don’t receive a response you will leave me with little option than to take this up with a 3rd party.

    Reply
    • Admin says:
      10th March 2017 at 9:54 am

      Hi Andrew,

      Sorry to hear that you’ve not had a response from our team.

      I’ve checked our system and cannot find any contact details for you.

      If you’d like to send me your student reference number, I’ll arrange for a member of our team to contact you, alternatively, you can contact us via private message on our Facebook page if you wish to provide us directly with a contact number.

      Stonebridge

      Reply
  3. Leah houghton says:
    29th March 2017 at 3:01 pm

    I am currently doing a course that involves a placement. My placement fell through so I asked for advice and got told the couldn’t help and was my problem. I’ve now had to basically put my course on hold and be wasting £90 a month

    Reply
    • Admin says:
      2nd May 2017 at 1:11 pm

      Hi Leah, unfortunately, we cannot help our students in finding a placement but, with no deadlines you’re able to pause your course while you find another. If you need to take a break of longer than 6months, please give us a call and we’ll arrange this for you. Stonebridge

      Reply
  4. Orla Hughes says:
    3rd May 2017 at 8:31 pm

    I left a message for my tutor on epearl on 24 April and I have got no response as yet from her.

    I also do not like epearl and why do you have so many learning platforms for differnet courses it is a nightmare.

    Reply
  5. Orla Hughes says:
    3rd May 2017 at 8:35 pm

    Also my next assignment is due on 17 May 2017 which I cannot access as I need assistance with previous assignment. I do not think that this is good enough and why is time limits put on epearl courses.

    Reply
    • Lydia Willetts says:
      11th May 2017 at 10:23 am

      Hi Orla,

      The timescales for submission are suggested only – you are welcome to take as long as you wish for completion of these courses. Regarding the message you sent – can you let us know which course you sent a message regarding – we can then chase this up for you with the tutorial department.

      Stonebridge

      Reply
  6. Eleanor Price says:
    8th December 2017 at 1:00 am

    Several times I have attempted to submit an assignment (this time it was assignment 11) of the Diet & Nutrition Level 4 Advanced course. I press ‘submit’ and this whole assignment disappears! I am very slow at typing but I chose to submit my work this way. I should have completed the course a long time ago, and as it is a bursary my employer expects results. I am very disheartened at this .
    happening again and I am not impressed with the way this has been set up for students. I also asked for tutor support but I have not had any at all. Was my request passed on to Hilary Clark? It is rather late for it now. I expect that as soon as I press the post button my message will go immediately!
    Student ref: s207650

    Reply
    • Kate Byrne says:
      9th January 2018 at 9:54 am

      Hello Eleanor,
      We would suggest saving your work in a word document, that way you can either copy and paste from this should you need to submit again, or you may email this word document to info@stonebridge.uk.com where we can arrange for this to be marked by your tutor.
      Stonebridge.

      Reply
  7. Eleanor Price says:
    11th December 2017 at 4:14 pm

    I have left several emails over the last few months. Have you received them?

    Thanks for your help.

    Eleanor Price. Student ref. S207650

    Reply
    • Admin says:
      13th December 2017 at 9:44 am

      Hi Eleanor, please contact the college directly on 0121 392 8288. Stonebridge

      Reply
  8. Kapila varsani says:
    16th March 2018 at 11:40 am

    Such a stupid service. They cancelled appointments without informe me and after they said they don’t have any details on their system. I take day off from my work and she said whenever i will be free just email here and i said i am free on thursday but after she said she has to check in celender that she is able to make appointment or not.

    Reply
    • Kate Byrne says:
      22nd March 2018 at 2:33 pm

      We are unsure what you refer to here Kapila – can you let us know which course you are on and your student reference number so that we can assist you?

      Reply
  9. Elena says:
    17th March 2018 at 12:09 pm

    I have applied for a study break in January and it was agreed then 2 weeks ago. I received an email advising me my assignment was due. When I spoke to the college I was advised that there was a delay with the processing and that it would be sorted out. I have now had another email advising me my assignment is due. I requested the study break due to bereavement in my family I now have the stress of trying to do an assessment in a very short time a long with dealing with the death in the family and the grieving of my children.

    Reply
    • Kate Byrne says:
      22nd March 2018 at 2:36 pm

      Hello,
      If you could provide us with a telephone number and a reference number and an an appropriate time, we can give you a call to discuss this.
      Stonebridge.

      Reply
  10. Aarti says:
    5th September 2019 at 11:26 pm

    Hi,
    I am doing Supporting teaching and learning in schools and I am not haapy with my tutor so I want to change my tutor because she isn’t helpful much and keep failing me in 1 assignment still stuck on it from 5 months. They also didn’t provide me enough study material even i am not getting any placement. I am paying £50 monthly but I don’t have any idea when i will can finish my course. Stonebridge just want money nothing else. They don’t bother about the students.
    I decided to cancel my course and I know very well they will not refund my money back but I will take legal action on them.

    Reply
    • Ellen Atkinson says:
      16th December 2019 at 12:42 pm

      Hi Aarti,

      I am so sorry to hear about your experience. Could you please contact customer.services@stonebridge.uk.com to get this resolved for you as quickly as possible?

      All best,

      Stonebridge Associated Colleges

      Reply
  11. Aarti says:
    5th September 2019 at 11:34 pm

    I kept calling them to change my tutor but every time they said they will do request but nothing happened yet and even they didn’t reply to my emails yet.
    Everybody is fraud here they just want money. I am really disappointed with Stonebridge. I spend £350 and still, they are taking fees from my account but don’t bother about students. I want my money back.
    I want my money back

    Reply
    • Ellen Atkinson says:
      16th December 2019 at 12:44 pm

      Hi again Aarti,

      I am disappointed to read that your issue has yet to be resolved. Please contact customer.services@stonebridge.uk.com and hopefully we can get this resolved for you this time around.

      All best,

      Stonebridge Associated Colleges

      Reply
  12. hilary diffley says:
    25th September 2019 at 2:14 pm

    I completed my NVQ three in social adult care last year I’m still waiting for my certificates I have been promises the last five months and I’m still waiting every week I wait is another week loss of earnings

    Reply
    • Ellen Atkinson says:
      10th December 2019 at 3:25 pm

      Hi Hilary,

      We are sorry to hear that you have yet to receive your certificates. Please email customer.services@stonebridge.uk.com to get this resolved ASAP.

      Many thanks,

      Stonebridge Associated Colleges

      Reply
  13. Danielle says:
    25th September 2019 at 3:04 pm

    Basically, I haven’t started / opened this course due to them not making reasonable adjustments to meet my individual needs autism and dyslexia, they failed to follow through with commitments, i was miss sold this course under false pretence. I want a full refund and to make an official complaint. I would NOT recommend Stonebridge Colleges.

    Miss Danielle Gatter

    Thank you for choosing Stonebridge Associated Colleges.

    Hi Danielle Gatter,

    Order Number: #7269

    Course

    Quantity

    Price

    NCFE Level 3 Certificate in Understanding Mental Health

    1

    £437.99

    Discount:

    £292.00

    Total paid tod

    Reply
    • Ellen Atkinson says:
      10th December 2019 at 3:23 pm

      Hi Danielle,

      We are so sorry to hear about this. Could you please send this information to customer.services@stonebridge.uk.com and we can get this sorted out for you.

      All best,

      Stonebridge Associated Colleges

      Reply
  14. Rabia says:
    19th November 2019 at 8:00 am

    Hi
    I have completed my course in early years workforce in July 2019.my final assessment haven’t done yet. 2 times assessor booked a date but cancelled without any notification. My career is stuck because every employer asks for the certificate.I can’t get admission in further education as well. whenever I contact them they say in few weeks it will be done.It’s been 4 months now and everything is so uncertain. I am so much emotionally and mentally disturbed because I have to look after my two kids. They are dependent on me.i will be grateful if I can get any help in this matter.

    Reply
    • Ellen Atkinson says:
      10th December 2019 at 3:15 pm

      Hi Rabia,

      If you haven’t received your certificate when you should have done, please contact customer.services@stonebridge.uk.com.

      All best,

      Stonebridge Associated Colleges

      Reply
  15. Emma Waring says:
    31st January 2020 at 3:38 pm

    I have emailed my complaint then read some of the reviews which are very bad theres so many unhappy customers which says alot about this company please read your reviews !!!!!!!
    As my email I enquired about a course your hard sell to achieve targets is way to aggressive I needed to speak to my husband about the courses but was thrust into a loan agreement that i hadn’t given any permission for have asked your selves to send me a copy of our loan agreement for all to see including my solicitor

    Reply
    • Ellen Atkinson says:
      4th February 2020 at 8:25 am

      Hi Emma,

      We are so sorry to hear about the experience you have had. Please email customer.services@stonebridge.uk.com, if you haven’t already, and we will endeavour to get this resolved for you ASAP.

      All the best,

      Stonebridge

      Reply
  16. Mrs Ellis says:
    27th February 2020 at 1:04 pm

    Absolute disgrace!!!! I want my money back and some form of compensation!!! I’m sick of not hearing anything from anyone and I need my certificate to show Ofsted!!!! I will not recommend this company please steer well clear!! They changed to curriculum as I passed my course and now refuse to give me my certificate over a year after passing this course!! Absolute shambles!!

    Reply
    • Ellen Atkinson says:
      28th February 2020 at 2:56 pm

      Hi Mrs Ellis,

      I’m so sorry to hear this. Can you please contact customer.services@stonebridge.uk.com so we can get this resolved for you ASAP.

      All best,

      Stonebridge

      Reply

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