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Customer Care

*Discount code will be given once enrolled on 1st course. 2nd course offer does not apply to Access to HE Diplomas, RQF or QCF courses and must be less value than 1st course.

Customer Care Courses

Customer Care Courses

Customer care is important in every customer focused industry, good customer service is always the necessary element to the running of a successful business, however big or small. The courses that we offer will provide you with the essential skills to offer an improved level of customer service which can be applied to almost any sector or industry.

Our courses will also teach you the essential customer service skills and how to implement a customer care programme and why it's important. You’ll also be taught how to make customers feel appreciated and develop the interpersonal skills that are required to help you deal with difficult customers. Our customer relations course will help you to develop positive working relationships with customers and offer them an improved level of service.

Customer relationship management is particularly essential for customer-focused roles, as such as a receptionist or even in a retail environment. You'll also have the option to undertake further study either in the same subject or in a related subject area.

You’ll learn aboutt:

  • Developing positive working relationships with customers
  • Effective use of communication in relation to customer service
  • The principles of customer service delivery in different sectors
£399.99 £259.99
The 21st Century business is increasingly won or lost on the effectiveness of its customer care programme. It costs 5 times as much to win a new customer as to keep an existing one. This course has been designed to help you develop the vital skills to offer positive Customer Care for any business. With this knowledge, you will be able to deal with customers effectively, ... full details
£399.99 £259.99
About the Level 2 Customer Relations Certificate of Achievement In modern society, the importance of customer service and positive customer relations is becoming ever more prevalent. With so much competition on the market, businesses must set themselves one tier above the rest when it comes to communicating with their audiences. This course has been especially designed ... full details

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The benefits of NUS extra with Stonebridge

You are eligible to enrol on our NUS Extra scheme from just £12 and claim big discounts. As a registered Stonebridge student, you can use the NUS extra card to get money off:

Beauty • Eating Out • Entertainment • Fashion • Finance • Health & Fitness • Music & Technology • Supermarket food shopping & Travel

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Student success story

Gill's Story
Gill's Story

I’m working twice as hard and earning half as much, but I wouldn’t change for the world

When you work closely with young children, playing a part in their development, it is worth much more than you could possibly imagine. The work of a teaching assistant maybe challenging, varied and tiring but you really do “make a difference” in the lives of your young pupils...

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Latest blog posts

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Top 10 Tips For Top-Notch Customer Service

Posted on 12-12-2017

Become a Customer Service Expert Anyone who works in the customer service industry is surely aware that happy customers make for happy business. But with such busy schedules, how do you make sure that every customer ...

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