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Customer Care

*Discount code will be given once enrolled on 1st course. 2nd course offer does not apply to Access to HE Diplomas, RQF or QCF courses and must be less value than 1st course.

Customer Care Courses

Customer Care Courses

Customer care is important in every customer focused industry, good customer service is always the necessary element to the running of a successful business, however big or small. The courses that we offer will provide you with the essential skills to offer an improved level of customer service which can be applied to almost any sector or industry.

Our courses will also teach you the essential customer service skills and how to implement a customer care programme and why it's important. You’ll also be taught how to make customers feel appreciated and develop the interpersonal skills that are required to help you deal with difficult customers. Our customer relations course will help you to develop positive working relationships with customers and offer them an improved level of service.

Customer relationship management is particularly essential for customer-focused roles, as such as a receptionist or even in a retail environment. You'll also have the option to undertake further study either in the same subject or in a related subject area.

You’ll learn aboutt:

  • Developing positive working relationships with customers
  • Effective use of communication in relation to customer service
  • The principles of customer service delivery in different sectors
6 LESSONS  
£209.99 £157.49
The 21st Century business is increasingly won or lost on the effectiveness of its customer care programme. It costs 5 times as much to win a new customer as to keep an existing one. This course has been designed to help you develop the vital skills to offer positive Customer Care for any business. With this knowledge, you will be able to deal with customers effectively, ... full details
3 LESSONS  
£209.99 £157.49
This course is designed for those who want to offer improved levels of service to their customers. The programme specifically looks at developing positive working relationships with customers. full details
5 LESSONS  
£699.99 £524.99
Enrol on a nationally recognised qualification that focuses on job satisfaction and career progression. The HABC Level 3 Certificate in Contact Centre Operations QCF Qualification (600/8857/6) is aimed learners who would like to progress within the contact centre industry. This qualification is suitable if you have some experience working in a contact centre and want to ... full details
Loans available for students aged 19+ Government backed loans

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The benefits of NUS extra with Stonebridge

You are eligible to enrol on our NUS Extra scheme for just £9.99 and claim big discounts. As a registered Stonebridge student, you can use the NUS extra card to get money off:

Beauty • Eating Out • Entertainment • Fashion • Finance • Health & Fitness • Music & Technology • Supermarket food shopping & Travel

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Benefits of NUS extra

Student success story

Gill's Story
Gill's Story

I’m working twice as hard and earning half as much, but I wouldn’t change for the world

When you work closely with young children, playing a part in their development, it is worth much more than you could possibly imagine. The work of a teaching assistant maybe challenging, varied and tiring but you really do “make a difference” in the lives of your young pupils...

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Latest blog posts

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Stonebridge College reviews and the importance of customer service

Posted on 15-09-2016

Make your voice heard At Stonebridge College, reviews are important to us. We support a network of students, but we know that there are also things that we can learn from you. By sharing ideas and feedback, you can ...

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19+ Advanced Learner Loan

NEW – Over 19 and living in the UK? Limited number of 19+ loans available on the following courses.

 Learn more about 19+ learning courses

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