Customer Service

Customer Service Courses

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Customer Service - Exploring Needs course

Customer Service - Exploring Needs

Course Are you able to spot what your customers need and want? Discover how to ask skillful questions to...

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Customer Service - Exploring Needs (US version) course

Customer Service - Exploring Needs (US version)

Course Are you able to spot what your customers need and want? Discover how to ask skillful questions to...

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Customer Service - First Contact course

Customer Service - First Contact

Course What first impression do you give when you first meet or speak to a customer? Here you’ll put...

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Interested in a particular course or subject?

Customer Service - First Contact (US version) course

Customer Service - First Contact (US version)

Course What first impression do you give when you first meet or speak to a customer? Here you’ll put...

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Customer Service - Meeting Needs course

Customer Service - Meeting Needs

Course Translate your product, service and organisation knowledge into sound advice and then give your full, individualised attention to...

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Customer Service - Meeting Needs (US version) course

Customer Service - Meeting Needs (US version)

Course Translate your product, service and organisation knowledge into sound advice and then give your full, individualised attention to...

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Customer Service Essentials course

Customer Service Essentials

Course Do you know the difference between good and outstanding customer service? Are you able to assess the long-term...

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Customer Service Essentials (US version) course

Customer Service Essentials (US version)

Course Do you know the difference between good and outstanding customer service? Are you able to assess the long-term...

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Customer Service Knowledge and Attitude (US version) course

Customer Service Knowledge and Attitude (US version)

Course Do you know why customers choose your products or services? Learn how to link the features and benefits...

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Dealing with Angry Customers course

Dealing with Angry Customers

Course Are you able to keep a cool, professional head when dealing with an angry customer? Learn how to...

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Dealing with Angry Customers (US version) course

Dealing with Angry Customers (US version)

Course Are you able to keep a cool, professional head when dealing with an angry customer? Learn how to...

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Handling Challenging Customers (US version) course

Handling Challenging Customers (US version)

Course Every customer is different! Explore how to approach a range of different challenging customer situations with a friendly,...

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Handling Customer Complaints (US version) course

Handling Customer Complaints (US version)

Course Can you turn a complaint into an opportunity? Discover how to adopt a positive attitude and fix the...

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Handling Complaints course

Handling Complaints

Course Can you turn a complaint into an opportunity? Discover how to adopt a positive attitude and fix the...

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Satisfying Challenging Customers course

Satisfying Challenging Customers

Course Every customer is different! Explore how to approach a range of different challenging customer situations with a friendly,...

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Customer Service course

Customer Service

This course delivers a timely reminder on the importance of customer service. You'll learn the basics of good service,...

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