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Customer Care 19+ advanced learner loan
Certificate in Contact Centre Operations (QCF) Level 3
5 LESSONS
£699.99£524.99
SPECIAL SEPTEMBER DEAL: CLAIM UP TO 25% OFF
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*Discount code will be given once enrolled on 1st course. 2nd course offer does not apply to Access to HE Diplomas, RQF or QCF courses and must be less value than 1st course.

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Certificate in Contact Centre Operations (QCF) Level 3

Enrol on a nationally recognised qualification that focuses on job satisfaction and career progression. The HABC Level 3 Certificate in Contact Centre Operations QCF Qualification (600/8857/6) is aimed learners who would like to progress within the contact centre industry.

This qualification is suitable if you have some experience working in a contact centre and want to develop your skills further. You should already be clear and friendly on the phone, be a team player and have a professional attitude when dealing with customers. Perhaps now you’re looking to move into a supervisory or call centre management position.

Regardless of whether you’re working in direct sales or customer support, this level 3 qualification can help to advance your career within a contact centre environment. Competence can be developed in a range of activities:

  • Managing customer care
  • Leading direct selling activities
  • Co-ordinating support for products or services
  • Contributing to performance management

What will you study on this Contact Centre Operations course?

The contact centre training includes a combination of units that you must learn and also optional units which you can choose from. For instance, complying with health and safety procedures in a contact centre is mandatory. So is Developing personal and organisational effectiveness in a contact centre.

Optional units that can be selected, range from:

  • Supervise customer service activities in a contact centre
  • Lead direct sales activities in a contact centre team
  • Handling objections and closing sales
  • Plan, allocate and monitor work of a team

What courses can I progress onto on completion of the Certificate in Contact Centre Operations QCF Level 3 course?

Learners can go on to study further in areas such as:

  • Advanced Contact Centre Operations Apprenticeship

What are my future employment possibilities?

After achieving this HABC Level 3 Certificate in Contact Centre Operations QCF Qualification, you’ll be able to undertake higher level qualifications within the Contact Centre sector. With evidence of contact centre training, you could also progress into a middle and senior management position within the Contact Centre environment.

As a supervisor/manager you would have more responsibilities. These could be managing a team of staff and organising their workload. Briefing teams on targets, new initiatives and policy changes. As well as, coaching and training other employees.

Am I required to do a placement?

This is a knowledge based distance learning course. No previous sales or marketing experience is needed and it doesn’t t require you to have a placement. However, any work practical experience would be an advantage to you.

Great news! If you study this course you have the option to either fund the course yourself privately, or we are able to offer you the course funded using a 19+ Advanced Learning Loan. Please click the “fees tab” for more information on how you can fund your course.

Is there government funding available for doing this course?

Yes, there is Government funding available for doing this course...

You can choose to fund this course privately, yourself, or you could get a 19+ Advanced Learner Loan. Stonebridge has partnered with Dimensions Training Solutions, who are accountable to the Skills Funding Agency (SFA) and Ofsted, to provide this course with Government backed funding. Through Dimensions Training Solutions, you can access your 19+ Advanced Learner Loan, if you meet the criteria. The two main conditions are:

  • You need to be aged 19 or over
  • You need to be a UK citizen.

Click to find out more

Would a 19+ Advanced Learner Loan make any difference to my course?

Yes, when you study using this kind of funding, "Dimensions Training Solutions" deliver your course and it does offer considerably more than the same one without the 19+ funding loan.

Enhanced course content

Six Employability and Independent Learning Skills (EILS) modules are embedded in the content of your course: Maths, English, Digital Life Skills, Confidence, Resilience and Meeting Deadlines.

You can choose to study a further four: Workplace Ready, Initiative, Teamwork and Problem Solving. These are all designed to boost your personal skill level and help your career progression.

Additional personal support

A Student Support Officer (SSO) will be assigned to you, so you have a single point of contact throughout your course to support you with any admin issues.

Dimensions Training Solutions regularly update the SFA with details of study hours, and evidence of learning, in order to responsibly account for your course funding.

You will have an Individual Learning Plan with a set "finish date" and your SSO is there to encourage and help you stay on course. This is in addition to your Assessor, who assesses your work and provides personal constructive feedback.

The difference between courses funded by 19+ loan and privately funded courses when you enrol from the Stonebridge website
Features Course funded
by 19+ Advanced
Learner Loan
Course funded Privately
Personal Student Support Officer assigned to you
Personal Assessor Support assigned to you
Automatic embedding of 6 key Employability and Independent Learning Skills (EILS) in course
10 EILS available
Course delivered by Dimensions Training Solutions
Course delivered by Stonebridge Associated Colleges
Individual Learning Plan with a set "finish date"
Flexible deadline to finish your course
Online study delivery
Postal study delivery
Payment in full or in instalments while you study
Eligibility requirement for loan
Nothing to pay until course is finished and you earn over £21,000 pa.

Courses on the Stonebridge website funded by 19+ Advanced Learner Loans are delivered by Dimensions Training Solutions

Dimensions Training Solutions are rated "Good" by Ofsted

Are you ready to change your life?

If you are ready to take the next step click on the "ENROL" button below or request a callback from one of our careers advisors for more information

ENROL NOW REQUEST A CALLBACK

Paper Based Study - You can enrol today and pay much, much later

With paper based study we post out the course materials to you. You can then review them in your own time and complete the assignments which you are required to submit to your personal tutor for marking and feedback.

Payment Method
iPay in Full
Total Price: £524.99
Enrol
iPay using 0% APR Instalment Plan*
Deposit: £19.99
Instalments: £57.00
Monthly Payments: 10
Cashback: £30.00
Total Price: £559.99
Enrol
iPay using Pay4Later Consumer Credit
Deposit: £52.50
Instalments: £24.02
Monthly Payments: 24
Total Price: £629.09
Enrol
iPay with 19+ Loan
Deposit: £0
Instalments: No payments until salary reaches £21,000
Total Price: £724.00
Enrol Now
Payment Method Deposit Instalments Monthly Payments Cashback Total Price
(after cashback)
iPay in Full £524.99 Small blue cross Small blue cross Small blue cross £524.99 Enrol
iPay using 0% APR Instalment Plan* £19.99 £57.00 10 £30.00 £559.99 Enrol
iPay using Pay4Later Consumer Credit £52.50 £24.02 24 Small blue cross £629.09 Enrol
iPay with 19+ Loan £0 No payments until salary reaches £21,000 Small blue cross £724.00 Enrol Now

*Cashback will be paid to you once you have finished paying for your course in full. For more information, please see our cash back terms and conditions. The total amount payable over the term’s period, is no more than the total cash price of the course. (APR = 0%). Written quotations are available on request.

Online Study - You can enrol today and pay much, much later

When you study online you can quickly access your course material online and submit all of your question papers to your tutor online, using your unique student account. You have access to all of your course material immediately, and when you submit question papers, your tutor sends you an email containing your results and feedback.

Payment Method Deposit Instalments Monthly Payments Cashback Total Price
(after cashback)
iPay in Full £524.99 Small blue cross Small blue cross Small blue cross £524.99 Enrol
iPay using 0% APR Instalment Plan* £9.99 £96.67 6 £30.00 £559.99 Enrol
iPay using Pay4Later Consumer Credit £52.50 £24.02 24 Small blue cross £629.09 Enrol
Pay with 19+ Loan £0 No Payments until salary reaches £21,000 Small blue cross £724.00 Enrol Now

Stonebridge Associated Colleges Limited is authorised and regulated by the Financial Conduct Authority (Consumer Credit License: 673930).


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