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Airline and Airport Conflict Management.

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  • 100% online learning
  • 6 units
  • 120 guided learning hours

Airline and Airport Conflict Management

The aim of this course is to enable students to understand the nature of conflict and effectively handle conflict situations through deploying appropriate methods.

The units in the course do this through the definition and explanation of varying techniques, schools of thought, and a thorough exploration of the concepts involved.

Target Audience:

All air industry staff who interface with customers and passengers.

On completion of your course, you will receive a certificate:

Stonebridge Associated Colleges: Airline and Airport Conflict Management Certificate

Airline and Airport Conflict Management Certificate issued by Stonebridge Associated Colleges, to view a sample of the college’s award, please click here.

Requirements for Entry

There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.

*You will have access to the course for 12 months only. You can purchase course extensions.

Professional Membership

On completion of this course you will be eligible to join the following Professional Associations(s):

Stonebridge

On successful completion of your course your qualification is awarded. You will receive an attractively presented Diploma or Certificate issued by Stonebridge Associated Colleges, this will also allow you to use the letters SAC. Dip. or SAC. Cert. after your name.

Stonebridge Associated Colleges is one of the leading (and biggest) distance education colleges in the U.K and internationally. We have many thousands of students studying with us at any one time from locations all over the world. Our diplomas will always count towards your future, and will improve your prospects of future employment or higher level study etc. by proving that you have studied to a certain level, that you have proficiency in your chosen subjects and that you are interested in your field of choice. Education is always an investment in your future and you will find this to be the case with our qualifications in your jurisdiction.

Conflict and anger

Aims

  • understand the sources and nature of conflict
  • consider different conflict-handling styles
  • learn to understand and deal with anger - as crew and with your passengers

Listening

Aims

  • understand the ideal listening process and how to open yourself up to the message
  • deal with prejudices which may damage your ability to listen
  • beware of traps for listeners

Negotiation

Aims

  • understand the nature of passenger versus airline conflicts
  • see how these groups approach conflict situations
  • understand the joint problem solving approach -  learn good negotiating practice
  • consider strategies for rescuing difficult situations

Mediation

Aims

  • understand the meaning and nature of mediation
  • know when mediation is useful
  • understand the phases of the mediation process
  • deal with problems that can arise during this process

Crisis Mediation

Aims

  • know what qualities you need to develop to be an effective mediator
  • understand the problem of re-entry
  • look at causes of power imbalances in negotiation
  • learn to deal with these power imbalances
  • understand the importance of establishing a good working relationship with the other party
  • deal with the need for mediation in crisis situations

Practical conflict management techniques

Aims

  • understand the function of group work in conflict management training
  • learn to plan workshop sessions
  • learn to facilitate workshops
  • know when and how to conduct role-play exercises

Assessment Method

After each lesson there will be a question paper, which needs to be completed and submitted to your personal tutor for marking. This method of continual assessment ensures that your personal tutor can consistently monitor your progress and provide you with assistance throughout the duration of the course.

What's Included

  • All study materials
  • Study Guide
  • Full Tutor and Admin support

What's Included

  • All study materials
  • Study Guide
  • Full Tutor and Admin support
OUR PASS RATE
Professional Skills
90.9%
(National Average 82.6%)
Airline and Airport Conflict Management

The aim of this course is to enable students to understand the nature of conflict and effectively handle conflict situations through deploying appropriate methods.

The units in the course do this through the definition and explanation of varying techniques, schools of thought, and a thorough exploration of the concepts involved.

Target Audience:

All air industry staff who interface with customers and passengers.

Professional Skills
OUR PASS RATE
(National Average 82.6%)
90.9%

On completion of your course, you will receive a certificate:

Stonebridge Associated Colleges: Airline and Airport Conflict Management Certificate

Airline and Airport Conflict Management Certificate issued by Stonebridge Associated Colleges, to view a sample of the college’s award, please click here.

Requirements for Entry

There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.

*You will have access to the course for 12 months only. You can purchase course extensions.

Professional Membership

On completion of this course you will be eligible to join the following Professional Associations(s):

Stonebridge

On successful completion of your course your qualification is awarded. You will receive an attractively presented Diploma or Certificate issued by Stonebridge Associated Colleges, this will also allow you to use the letters SAC. Dip. or SAC. Cert. after your name.

Stonebridge Associated Colleges is one of the leading (and biggest) distance education colleges in the U.K and internationally. We have many thousands of students studying with us at any one time from locations all over the world. Our diplomas will always count towards your future, and will improve your prospects of future employment or higher level study etc. by proving that you have studied to a certain level, that you have proficiency in your chosen subjects and that you are interested in your field of choice. Education is always an investment in your future and you will find this to be the case with our qualifications in your jurisdiction.

Conflict and anger

Aims

  • understand the sources and nature of conflict
  • consider different conflict-handling styles
  • learn to understand and deal with anger - as crew and with your passengers

Listening

Aims

  • understand the ideal listening process and how to open yourself up to the message
  • deal with prejudices which may damage your ability to listen
  • beware of traps for listeners

Negotiation

Aims

  • understand the nature of passenger versus airline conflicts
  • see how these groups approach conflict situations
  • understand the joint problem solving approach -  learn good negotiating practice
  • consider strategies for rescuing difficult situations

Mediation

Aims

  • understand the meaning and nature of mediation
  • know when mediation is useful
  • understand the phases of the mediation process
  • deal with problems that can arise during this process

Crisis Mediation

Aims

  • know what qualities you need to develop to be an effective mediator
  • understand the problem of re-entry
  • look at causes of power imbalances in negotiation
  • learn to deal with these power imbalances
  • understand the importance of establishing a good working relationship with the other party
  • deal with the need for mediation in crisis situations

Practical conflict management techniques

Aims

  • understand the function of group work in conflict management training
  • learn to plan workshop sessions
  • learn to facilitate workshops
  • know when and how to conduct role-play exercises

Assessment Method

After each lesson there will be a question paper, which needs to be completed and submitted to your personal tutor for marking. This method of continual assessment ensures that your personal tutor can consistently monitor your progress and provide you with assistance throughout the duration of the course.

What's Included

  • All study materials
  • Study Guide
  • Full Tutor and Admin support

What's Included

  • All study materials
  • Study Guide
  • Full Tutor and Admin support
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