Airline and Airport Passenger Service Agents Course Online | Stonebridge Associated College Stonebridge Associated Colleges - Online Courses and Distance Learning
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Airline and Airport Passenger Service Agents

SALE 40% off
  • Accreditation by Qualifications Register
  • 4 units

The aims of the programme are to enable students to develop the skills to operate effectively in the aviation passenger service agent environment.

In turn a secondary aim is to help students intending a career in air transport industries to gain practical and relevant skills which will enhance their employability.

Target Audience:

Any one considering employment in, or currently employed within the air travel industry.

At the end of this programme, students will be able to:

  • Understand the unique operating environment and requirements of staff engaged in passenger service occupations
  • Identify the skills and characteristics required for passenger service agents to be effective
  • Demonstrate an understanding of the verbal skills [and industry knowledge] required of passenger service agents
  • Demonstrate an understanding of the written skills [and standards] required of passenger service agents
  • Describe the essential features and equipment encountered in a passenger service agents environment
  • Describe the service standards required of passenger service operatives

On completion of your course, you will receive two certificates:

Certificate 1 is issued by Stonebridge Associated Colleges: Airline and Airport Passenger Service Agents Certificate

Airline and Airport Passenger Service Agents Certificate issued by Stonebridge Associated Colleges, to view a sample of the college’s award, please click here.

Requirements for Entry

There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.

Professional Membership

On completion of this course you will be eligible to join the following Professional Associations(s):

Anyone who is studying for or has completed a course endorsed by an Ofqual approved awarding body is eligible to join Qualifications Register.  The Qualifications Register (QR) is an independent register that aims to serve both members of the public and those professionals who hold recognised qualifications.

QR's primary aim is to provide transparency to members of the public and employers. The QR is a searchable database that allows them to find a practitioner and view the relevant qualification and endorsements the practitioner holds. The member of the public is then able to make an informed decision in relation to the suitability of the practitioner.  QR also tracks whether practitioners have insurance, again something that is useful for members of the public.  QR can also help professionals gain insurance or find professional indemnity cover.  Click here to find out more.

Members of the public can check an independent source with complete confidence that the practitioner has the qualification(s) they claim to have and that any additional CPD the practitioner has, is verified and quality assured to make sure that the CPD is being done on a regular basis. QR tracks a practitioners endorsed CPD (in unison with our CPD accreditation partner Lifetime Awarding) and other key signals to help members of the public and employers to come to a more informed decision about the professional they intend to use. This is an enormously valuable signal that's increasingly important as business becomes more deregulated and privatised.

For practitioners QR helps you market your skills, endorsements and feedback transparently to a wider audience. It also gives you access to a community to help make you more able to progress and succeed in your field of expertise.  Click here to find out more.

Unit One:

  • Time Management, Suitability & Airline & Airport Preparation Standards
  • Use time effectively and plan appropriately
  • Understand the airline requirements for new airline or airport PSA's
  • Understand the Assessment procedures used for aviation PSA's
  • Identify the characteristics of working effectively in an aviation PSA team

Unit Two 

  • Introduction to Verbal Airline & Airport PSA Standards
  • Complete and read effectively a P.A. script, memorising key features
  • Identify correct techniques for using the P.A. system
  • Identify correct answers to airline jargon terms
  • Prepare for an effective self introduction

Unit Three 

  • Introduction to Written Airline & Airport PSA Standards
  • Locate necessary and relevant information for research
  • Carry out a research activity on a UK airline and present it effectively
  • Completing a standard airline style test
  • Complete a standard airline style application form

Unit Four

  • Introduction to Effective Airline & Airport Service Standards
  • Identify the key feature of the layout of a typical airport
  • Identify relevant equipment and its use for a practical check-in scenario
  • Prepare for situations requiring effective PSA service
  • Apply airline & airport service to passenger needs and requests

What's Included

  • All study materials
  • Study Guide
  • Full Tutor and Admin support

The aims of the programme are to enable students to develop the skills to operate effectively in the aviation passenger service agent environment.

In turn a secondary aim is to help students intending a career in air transport industries to gain practical and relevant skills which will enhance their employability.

Target Audience:

Any one considering employment in, or currently employed within the air travel industry.

At the end of this programme, students will be able to:

  • Understand the unique operating environment and requirements of staff engaged in passenger service occupations
  • Identify the skills and characteristics required for passenger service agents to be effective
  • Demonstrate an understanding of the verbal skills [and industry knowledge] required of passenger service agents
  • Demonstrate an understanding of the written skills [and standards] required of passenger service agents
  • Describe the essential features and equipment encountered in a passenger service agents environment
  • Describe the service standards required of passenger service operatives

On completion of your course, you will receive two certificates:

Certificate 1 is issued by Stonebridge Associated Colleges: Airline and Airport Passenger Service Agents Certificate

Airline and Airport Passenger Service Agents Certificate issued by Stonebridge Associated Colleges, to view a sample of the college’s award, please click here.

Requirements for Entry

There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.

Professional Membership

On completion of this course you will be eligible to join the following Professional Associations(s):

Anyone who is studying for or has completed a course endorsed by an Ofqual approved awarding body is eligible to join Qualifications Register.  The Qualifications Register (QR) is an independent register that aims to serve both members of the public and those professionals who hold recognised qualifications.

QR's primary aim is to provide transparency to members of the public and employers. The QR is a searchable database that allows them to find a practitioner and view the relevant qualification and endorsements the practitioner holds. The member of the public is then able to make an informed decision in relation to the suitability of the practitioner.  QR also tracks whether practitioners have insurance, again something that is useful for members of the public.  QR can also help professionals gain insurance or find professional indemnity cover.  Click here to find out more.

Members of the public can check an independent source with complete confidence that the practitioner has the qualification(s) they claim to have and that any additional CPD the practitioner has, is verified and quality assured to make sure that the CPD is being done on a regular basis. QR tracks a practitioners endorsed CPD (in unison with our CPD accreditation partner Lifetime Awarding) and other key signals to help members of the public and employers to come to a more informed decision about the professional they intend to use. This is an enormously valuable signal that's increasingly important as business becomes more deregulated and privatised.

For practitioners QR helps you market your skills, endorsements and feedback transparently to a wider audience. It also gives you access to a community to help make you more able to progress and succeed in your field of expertise.  Click here to find out more.

Unit One:

  • Time Management, Suitability & Airline & Airport Preparation Standards
  • Use time effectively and plan appropriately
  • Understand the airline requirements for new airline or airport PSA's
  • Understand the Assessment procedures used for aviation PSA's
  • Identify the characteristics of working effectively in an aviation PSA team

Unit Two 

  • Introduction to Verbal Airline & Airport PSA Standards
  • Complete and read effectively a P.A. script, memorising key features
  • Identify correct techniques for using the P.A. system
  • Identify correct answers to airline jargon terms
  • Prepare for an effective self introduction

Unit Three 

  • Introduction to Written Airline & Airport PSA Standards
  • Locate necessary and relevant information for research
  • Carry out a research activity on a UK airline and present it effectively
  • Completing a standard airline style test
  • Complete a standard airline style application form

Unit Four

  • Introduction to Effective Airline & Airport Service Standards
  • Identify the key feature of the layout of a typical airport
  • Identify relevant equipment and its use for a practical check-in scenario
  • Prepare for situations requiring effective PSA service
  • Apply airline & airport service to passenger needs and requests

What's Included

  • All study materials
  • Study Guide
  • Full Tutor and Admin support
SALE Up to 40% OFF
Ends midnight Monday 21st January
SALE ends in:
Easy Payment plans
Just £19.99 deposit
Ends midnight Monday 21st January

Fees

Choose your method of payment for Airline and Airport Passenger Service Agents

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£197.99 £197.99
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