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Customer Relations
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Customer Relations Course

About the Level 2 Customer Relations Certificate of Achievement

In modern society, the importance of customer service and positive customer relations is becoming ever more prevalent. With so much competition on the market, businesses must set themselves one tier above the rest when it comes to communicating with their audiences. This course has been especially designed to help individuals and businesses develop their customer relation strategies.

The course has been divided into three separate units, namely customer care, customer care on the telephone and reception skills. Each module has been broken down into smaller sections and altogether, the online qualification should take between 60 and 120 hours to complete. However, at Stonebridge College, we encourage our students to move at their own pace, so don’t worry about the speed at which you are working through the material.

Who should study this course?

This distance learning course has been specifically designed for students or professionals who wish to develop their knowledge of the principles and practices of customer relations. The course may be especially useful for people wanting to progress within a customer service based role.

This course is open to everyone, regardless of their academic or professional backgrounds. You do not need to have any prior knowledge in the field. However we do recommend that you are interested in customer relations and that you are prepared for a home learning experience.

What happens after the course?

By the end of the course you will have a deep understanding of positive customer care practices. You will be able to identify strengths and weaknesses in current approaches and figure out ways to improve standards. You will also have improved your administrative skills and developed effective strategies for dealing with anger, aggression and complaints.

As a graduate of this programme, you will be eligible to apply to many client facing roles. The skills you have gained during your period of home study will surely put you ahead of other applicants in the recruitment process. If you are already in a customer facing role, then you may be able to use your skills to secure a promotion or drive your company forward.

Alternatively, you may choose to embark on further study. A knowledge of customer relations is relevant in lots of different sectors and the skills you have gained in this course can be transferred over to many fields. Examples of career paths you may follow include:

  • Receptionist
  • Sales representative
  • Hospitality worker

For more information about this course, give us a call on this number: 0121 392 8288

Are you ready to change your life?

If you are ready to take the next step click on the "ENROL" button below or request a callback from one of our careers advisors for more information


You can enrol today and pay much, much later

We’ve tried to make it easy as possible for you to register onto one of our courses. We understand that not everyone always has the cash needed, to pay for their course upfront, at the time when they want to start their course. So we offer different ways to pay to help you spread the cost over a longer period.

We also allow you to choose whether you want to study your course via the traditional paper based method or online study where you have access to all your course materials immediately. When you proceed through the checkout process you will be given the option to select your preferred method of study.

Payment Method.
iPay in Full
Total Price: £259.99
iPay using 0% APR Instalment Plan*
Deposit: £19.99
Instalments: £34.00
Monthly Payments: 10
Cashback: £100.00
Total Price: £259.99
Payment Method Deposit Instalments Monthly Payments Cashback Total Price
(after cashback)
iPay in Full £259.99 Small blue cross Small blue cross Small blue cross £259.99 Enrol
iPay using 0% APR Instalment Plan* £19.99 £34.00 10 £100.00 £259.99 Enrol

*Cashback will be paid to you once you have finished paying for your course in full. For more information, please see our cash back terms and conditions. The total amount payable over the term’s period, is no more than the total cash price of the course. (APR = 0%). Written quotations are available on request.

Stonebridge Associated Colleges Limited is authorised and regulated by the Financial Conduct Authority (Consumer Credit License: 673930).

If you opt to study via the paper based method there is an additional postage charge which will be highlighted during the checkout. (Royal Mail First Class = £10 per course or Royal Mail Second Class = £5 per course).

Learners who studied this course also viewed these courses:

Customer Care

Customer Relations

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