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Executive Office Skills

SALE 25% off
  • Accreditation by Qualifications Register
  • 5 units
  • 100 guided learning hours
Executive Office Skills

About the Level 3 Executive Office Skills Certificate

In any given office, there are a number of systems and procedures in place to make sure things run smoothly. However, understanding and implementing these systems takes hard work and a wealth of relevant corporate knowledge. This course has been specifically designed to equip office staff with the skills they need to become successful senior leaders.

This home learning course is made up of five informative units. These engaging modules aim to teach our learners all they need to know about working in an office environment. During the course of this distance learning qualification, students will learn about everything from customer service and personnel administration to communications and project management.

Who should study this course?

This course is aimed at individuals who want to develop their abilities within an office environment. Whether you already work in an office and want to further your career, or you want to secure your first office-based job, this course can help you reach your goals.

You do not need any previous qualifications to enrol on this executive office skills course at Stonebridge College. You don’t even need any previous office experience. All we ask is that you have an interest in the topic and the motivation to engage in home study.

What happens after the course?

On successful completion of this online qualification, you will have gained the theoretical and practical abilities you need to create a productive and thriving office environment. If you enjoyed studying, you may decide you want to take your studies further and broaden your knowledge with a related course.

Alternatively, you may choose to progress directly into employment, or work your way up in your existing job. The skills you learn during this course are transferrable and could help you to find work in the following areas:

  • Human resources
  • Office management
  • Administration

For more information about this course, give us a call on this number: 0121 392 8288

On completion of your course, you will receive two certificates:

Certificate 1 is issued by Stonebridge Associated Colleges: Executive Office Skills Certificate

Executive Office Skills Certificate issued by Stonebridge Associated Colleges, to view a sample of the college’s award, please click here.

Certificate 2 is issued by ABC Awards: Level 3 Executive Office Skills Certificate of Achievement

At the end of this course successful learners will receive a Certificate of Achievement by ABC Awards and a Learner Unit Summary (which lists the details of all the units you have completed as part of your course).

The course has been endorsed under the ABC Awards’ Quality Licence Scheme. This means that Stonebridge Associated Colleges have undergone an external quality check to ensure that the organisation and the courses it offers, meet certain quality criteria. The completion of this course alone does not lead to an Ofqual regulated qualification but may be used as evidence of knowledge and skills towards regulated qualifications in the future. The unit summary can be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this sector. To this end the learning outcomes of the course have been benchmarked at Level 3 against level descriptors published by Ofqual, to indicate the depth of study and level of difficulty involved in successful completion by the learner.

The course itself has been designed by Stonebridge Associated Colleges to meet specific learners’ or employers’ requirements. ABC Awards’ endorsement involves a robust and rigorous quality audit by external inspectors to ensure quality is consistently met. A regular review of courses is carried out as part of the endorsement process.

To view a sample of the ABC Certificate of Achievement, please click here.

To view a sample of the ABC Learner Unit Summary, please click here.

Requirements for Entry

There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.

Who are ABC

ABC Awards

ABC Awards is a leading national Awarding Organisation, regulated by Ofqual, and the Welsh Government[1]. They have a comprehensive portfolio of over 650 Ofqual regulated qualifications on the national Qualifications and Credit framework (QCF). It has a long-established reputation for developing and awarding high quality vocational qualifications across a wide range of industries. As a registered charity, ABC Awards combines 180 years of examination and assessment expertise but also implements a responsive, flexible and innovative approach to the needs of our customers.

Renowned for excellent customer service, and quality standards, ABC Awards also offers over 600 Ofqual regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.

For more info on our awarding body, ABC awards, click here

Professional Membership

On completion of this course you will be eligible to join the following Professional Associations(s):

Anyone who is studying for or has completed a course endorsed by an Ofqual approved awarding body is eligible to join Qualifications Register.  The Qualifications Register (QR) is an independent register that aims to serve both members of the public and those professionals who hold recognised qualifications.

QR's primary aim is to provide transparency to members of the public and employers. The QR is a searchable database that allows them to find a practitioner and view the relevant qualification and endorsements the practitioner holds. The member of the public is then able to make an informed decision in relation to the suitability of the practitioner.  QR also tracks whether practitioners have insurance, again something that is useful for members of the public.  QR can also help professionals gain insurance or find professional indemnity cover.  Click here to find out more.

Members of the public can check an independent source with complete confidence that the practitioner has the qualification(s) they claim to have and that any additional CPD the practitioner has, is verified and quality assured to make sure that the CPD is being done on a regular basis. QR tracks a practitioners endorsed CPD (in unison with our CPD accreditation partner Lifetime Awarding) and other key signals to help members of the public and employers to come to a more informed decision about the professional they intend to use. This is an enormously valuable signal that's increasingly important as business becomes more deregulated and privatised.

For practitioners QR helps you market your skills, endorsements and feedback transparently to a wider audience. It also gives you access to a community to help make you more able to progress and succeed in your field of expertise.  Click here to find out more.

 

Study Guide

Module One: Customer Services

  • Objective
  • Face to Face Contact
  • Dealing with Awkward Customers
  • Where are You?
  • Dealing with Complaints
  • Complaints Policy
  • Do's and Don'ts of Complaint Handling
  • Is the Customer Always Right?
  • Dangerous Contact
  • Person to Person Contact

Module Two: Personnel Administration

  • Objectives
  • Work Cycle
  • Recruitment
  • Interviewing
  • Contract of Employment
  • Personnel File
  • Data Protection
  • Job Description
  • Health and Safety
  • Staff Security

Module Three: Project Management

  • Objectives
  • Defining a Project
  • Work Breakdown Structure
  • Choosing your Team
  • Recording the Information
  • Who Does What?
  • Gantt Chart

Module Four: Communications

  • Objectives
  • Body Language
  • Appearance
  • Language
  • Listening Skills
  • Letter Writing
  • Using the Telephone
  • Getting the Message

Module Five: Training Administration

  • Objectives
  • The Training Cycle
  • Who Benefits from Training?
  • Planning Training
  • Preparing Course Materials
  • Training Methods
  • Training Environment
  • Equipment
  • Visual Aids
  • Evaluation

For a more detailed syllabus on this course, click here

What's Included

  • All study materials
  • Study Guide
  • Full Tutor and Admin support
  • The course fee includes the awarding body registration and certification fee (valued at up to £30.00).
Executive Office Skills

About the Level 3 Executive Office Skills Certificate

In any given office, there are a number of systems and procedures in place to make sure things run smoothly. However, understanding and implementing these systems takes hard work and a wealth of relevant corporate knowledge. This course has been specifically designed to equip office staff with the skills they need to become successful senior leaders.

This home learning course is made up of five informative units. These engaging modules aim to teach our learners all they need to know about working in an office environment. During the course of this distance learning qualification, students will learn about everything from customer service and personnel administration to communications and project management.

Who should study this course?

This course is aimed at individuals who want to develop their abilities within an office environment. Whether you already work in an office and want to further your career, or you want to secure your first office-based job, this course can help you reach your goals.

You do not need any previous qualifications to enrol on this executive office skills course at Stonebridge College. You don’t even need any previous office experience. All we ask is that you have an interest in the topic and the motivation to engage in home study.

What happens after the course?

On successful completion of this online qualification, you will have gained the theoretical and practical abilities you need to create a productive and thriving office environment. If you enjoyed studying, you may decide you want to take your studies further and broaden your knowledge with a related course.

Alternatively, you may choose to progress directly into employment, or work your way up in your existing job. The skills you learn during this course are transferrable and could help you to find work in the following areas:

  • Human resources
  • Office management
  • Administration

For more information about this course, give us a call on this number: 0121 392 8288

On completion of your course, you will receive two certificates:

Certificate 1 is issued by Stonebridge Associated Colleges: Executive Office Skills Certificate

Executive Office Skills Certificate issued by Stonebridge Associated Colleges, to view a sample of the college’s award, please click here.

Certificate 2 is issued by ABC Awards: Level 3 Executive Office Skills Certificate of Achievement

At the end of this course successful learners will receive a Certificate of Achievement by ABC Awards and a Learner Unit Summary (which lists the details of all the units you have completed as part of your course).

The course has been endorsed under the ABC Awards’ Quality Licence Scheme. This means that Stonebridge Associated Colleges have undergone an external quality check to ensure that the organisation and the courses it offers, meet certain quality criteria. The completion of this course alone does not lead to an Ofqual regulated qualification but may be used as evidence of knowledge and skills towards regulated qualifications in the future. The unit summary can be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this sector. To this end the learning outcomes of the course have been benchmarked at Level 3 against level descriptors published by Ofqual, to indicate the depth of study and level of difficulty involved in successful completion by the learner.

The course itself has been designed by Stonebridge Associated Colleges to meet specific learners’ or employers’ requirements. ABC Awards’ endorsement involves a robust and rigorous quality audit by external inspectors to ensure quality is consistently met. A regular review of courses is carried out as part of the endorsement process.

To view a sample of the ABC Certificate of Achievement, please click here.

To view a sample of the ABC Learner Unit Summary, please click here.

Requirements for Entry

There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.

Who are ABC

ABC Awards

ABC Awards is a leading national Awarding Organisation, regulated by Ofqual, and the Welsh Government[1]. They have a comprehensive portfolio of over 650 Ofqual regulated qualifications on the national Qualifications and Credit framework (QCF). It has a long-established reputation for developing and awarding high quality vocational qualifications across a wide range of industries. As a registered charity, ABC Awards combines 180 years of examination and assessment expertise but also implements a responsive, flexible and innovative approach to the needs of our customers.

Renowned for excellent customer service, and quality standards, ABC Awards also offers over 600 Ofqual regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.

For more info on our awarding body, ABC awards, click here

Professional Membership

On completion of this course you will be eligible to join the following Professional Associations(s):

Anyone who is studying for or has completed a course endorsed by an Ofqual approved awarding body is eligible to join Qualifications Register.  The Qualifications Register (QR) is an independent register that aims to serve both members of the public and those professionals who hold recognised qualifications.

QR's primary aim is to provide transparency to members of the public and employers. The QR is a searchable database that allows them to find a practitioner and view the relevant qualification and endorsements the practitioner holds. The member of the public is then able to make an informed decision in relation to the suitability of the practitioner.  QR also tracks whether practitioners have insurance, again something that is useful for members of the public.  QR can also help professionals gain insurance or find professional indemnity cover.  Click here to find out more.

Members of the public can check an independent source with complete confidence that the practitioner has the qualification(s) they claim to have and that any additional CPD the practitioner has, is verified and quality assured to make sure that the CPD is being done on a regular basis. QR tracks a practitioners endorsed CPD (in unison with our CPD accreditation partner Lifetime Awarding) and other key signals to help members of the public and employers to come to a more informed decision about the professional they intend to use. This is an enormously valuable signal that's increasingly important as business becomes more deregulated and privatised.

For practitioners QR helps you market your skills, endorsements and feedback transparently to a wider audience. It also gives you access to a community to help make you more able to progress and succeed in your field of expertise.  Click here to find out more.

 

Study Guide

Module One: Customer Services

  • Objective
  • Face to Face Contact
  • Dealing with Awkward Customers
  • Where are You?
  • Dealing with Complaints
  • Complaints Policy
  • Do's and Don'ts of Complaint Handling
  • Is the Customer Always Right?
  • Dangerous Contact
  • Person to Person Contact

Module Two: Personnel Administration

  • Objectives
  • Work Cycle
  • Recruitment
  • Interviewing
  • Contract of Employment
  • Personnel File
  • Data Protection
  • Job Description
  • Health and Safety
  • Staff Security

Module Three: Project Management

  • Objectives
  • Defining a Project
  • Work Breakdown Structure
  • Choosing your Team
  • Recording the Information
  • Who Does What?
  • Gantt Chart

Module Four: Communications

  • Objectives
  • Body Language
  • Appearance
  • Language
  • Listening Skills
  • Letter Writing
  • Using the Telephone
  • Getting the Message

Module Five: Training Administration

  • Objectives
  • The Training Cycle
  • Who Benefits from Training?
  • Planning Training
  • Preparing Course Materials
  • Training Methods
  • Training Environment
  • Equipment
  • Visual Aids
  • Evaluation

For a more detailed syllabus on this course, click here

What's Included

  • All study materials
  • Study Guide
  • Full Tutor and Admin support
  • The course fee includes the awarding body registration and certification fee (valued at up to £30.00).
SALE Up to 25% OFF
Ends midnight Friday 29th March
SALE ends in:
Easy Payment plans
Just £19.99 deposit
Ends midnight Friday 29th March

Fees

Choose your method of payment for Executive Office Skills

  • Pay in full
  • 0% APR Instalments Plan
Deposit Instalments Monthly Payment Cashback Total Price
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£367.49 £367.49
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£19.99 10 £44.75 £100 £367.49 (After cashback)
Note : If you opt to study via the paper based method there is an additional postage charge which will be highlighted during the checkout.
(Royal Mail First Class = £10 per course or Royal Mail Second Class = £5 per course, Overseas = £25).
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