Hospitality Supervision and Leadership (QCF) Diploma NVQ Level 3

Enrol on a nationally recognised qualification that focuses on job satisfaction and career progression. The Level 3 NVQ Diploma in Hospitality Supervision and Leadership (QCF) (601/5693/4) is aimed learners who would like to progress within the hospitality industry.

This qualification is suitable if you have experience working in the hospitality industry and want to progress your skills further. You should already be competent in areas such as front of house operations, maintaining health and safety, hygiene, be a team player and have a professional attitude when dealing with customers. Perhaps now you’re looking to move into a supervisory role where you will manage staff and the day to day operations of a hospitality business.

What will you study on this hospitality supervision and leadership course?

This qualification allows you to develop your knowledge in areas such as supervising the work of staff, leading a team, food safety, control of resources, food service, promoting hospitality products and services and health and safety.

Am I required to have a placement?

As this is a National Vocational Qualification (NVQ), you need to be working in an appropriate environment where you can access and supervise staff for front of house operations. Throughout the course you will be asked to provide evidence from your workplace to show that you are currently engaging in your duties as supervisor, and you will be expected to be able to have a level of competence supervising staff ready to be observed by your assessor.

The observations will be carried out towards the end of your programme and your assessor will expect to watch you supervising staff, managing your team, carrying out meetings, mentoring staff, maintaining health and safety, managing resources in your area of responsibility, as well as performing the normal duties of a supervisor in the hospitality industry to prove your competency over a period of time.

What can I do on completion of the Hospitality Supervision and Leadership (NVQ) course?

On completion of this qualification you may choose to undertake further study/qualifications. You could progress to include: a level 4 in management or alternatively, you may wish to seek employment as:

• Unit manager

• Front of house manager

• Duty/hotel supervisor/manager

• Regional supervisor/manager in restaurant or pub chain

Once qualified a supervisor can progress into a role as a qualified duty hotel manager where they could earn up to £28,000 per annum” (Source: payscale.com)

This is a great opportunity for students to put the theory into practice and achieve the full level 3 NVQ qualification on completion of the course.

Syllabus

Unit One: Develop working relationships with colleagues

Learning Outcomes

• Understand the benefits of working with colleagues.
• Be able to establish working relationships with colleagues.
• Be able to act in a professional and respectful manner when working with colleagues
• Be able to communicate with colleagues.
• Be able to identify potential work-related difficulties and explore solutions.

Unit Two: Set objectives and provide support for team members working environment

Learning Outcomes:

• Be able to communicate a team’s purpose and objectives to the team members.
• Be able to develop a plan with team members showing how team objectives will be met.
• Be able to support team members identifying opportunities and providing support.
• Be able to monitor and evaluate progress and recognise individual and team achievement.

Unit Three: Lead a team to improve customer service Learning Outcomes

Learning Outcomes:

• Plan and organise the work of a team
• Provide support for team members
• Review performance of team members
• Understand how to lead a team to improve customer service

Unit Four: Maintain the health, hygiene, safety and security of the working environment

Learning Outcomes:

• Be able to maintain the health, hygiene, safety and security of the working environment
• Understand the importance of maintaining the health, hygiene, safety and security of the working environment
• Understand how to maintain the health, hygiene, safety and security of the working environment

Unit Five: Ensure Food Safety Practices are followed in the Preparation and Serving of Food and Drink

Learning Outcomes:

• Be able to ensure food safety practices are followed in the preparation and serving of food and drink
• Understand the importance of ensuring food safety practices are followed in the preparation and serving of food and drink
• Understand how to ensure food safety practices are followed in the preparation and serving of food and drink

Unit Six: Contribute to Promoting Hospitality Products and Services

Learning Outcomes:

• Be able to contribute to promoting hospitality services and products
• Understand how to plan the promotion of hospitality products and services promotions
• Understand how to contribute to promoting hospitality products and services

Unit Seven: Contribute to the control of resources

Learning Outcomes:

• Be able to contribute to the control of resources
• Understand factors affecting the use of resources
• Understand how to contribute to the control of resources

Unit Eight: Supervise Food Service

Learning Outcomes:

• Be able to supervise food service
• Understand how to plan food service
• Understand how to supervise food service

Study Hours

This is only an approximate figure and is dependant upon how much time you can dedicate to your studies and how well you grasp the learning concepts in the course material. Furthermore, at the end of each lesson there is a question paper that needs to be completed and returned to your tutor. You should allow at least 1 - 2 hours of study to complete each question paper.

The approximate amount of time required to complete the course is: 276 hrs.

The Access to Higher Education (A2HE) Consortium is a group of organisations who work together to promote and deliver excellence within the A2HE experience. By working in partnership the A2HE Education Consortium is able to call upon the significant expertise of each partner organisation to deliver the best possible learning journey and experience for our A2HE learners.

Access to Higher Education courses are ideal for learners wanting to start a university course but that have no formal qualifications. By working in partnership the A2HE Consortium is able to:

• Recruit, signpost and navigate learners through their decision to register on an A2HE programme of study.
• Provide learners with the most comprehensive Information, Advice and Guidance prior to registration.
• Provide learners with a range of funding options including; payment in full, payment using consumer credit and payment using a government backed Advanced Learning Loan.
• Give learners access to cutting edge technology to support the delivery of their A2HE programme.
• Allow learners to customise their A2HE programme so that it is bespoke to their own learning needs, challenges them throughout and delivers additional learning in areas such as Maths, English and Soft Skills (Confidence, Resilience, Team working etc.).
• Learners access high quality learning materials that are rich and engaging supported by a team of committed and talented tutors and assessors.
• Course accreditation and certification from Open College Network West Midlands, a QAA (Quality Assurance Agency for Higher Education) licenced Access Validating Agency (AVA).

Who are the partners?

The Stonebridge Group (SAC) The Stonebridge Group of Training Companies is a conglomerate of 6 separate independent training providers established in 1997 and continually growing. Currently the group trains more than 70,000 learners per annum in a wide range of subjects areas from A-Levels to Web Design and IT with everything in-between. The Group currently employs almost 200 staff who work in all areas including learner recruitment, course development, course delivery, admin, finance and tutorial support Stonebridge Associated Colleges are currently a Gold Trusted Merchant with an average Service Rating of over 98% from 854 Independent Feefo Reviews. The Group specialises in training, digital marketing and learner recruitment including advice and guidance to ensure the right learners are placed on the right programme of study. Please click here for more information
Pearltech UK Ltd (PEARL) PEARL (Personalised e-Assisted Responsive Learning) is uniquely innovative Virtual Learning Environment (VLE) that delivers customised and responsive learning based on individual learner’s needs. The system is available entirely online which means that learners can access all aspects of their learning, assessment and eportfolio 24/7 and from any location in the World using a variety of devices. Pearl encourages learner development beyond academic skills and includes proprietary responsive algorithms which present different learning exercises or challenges unique to each learner. This means that every learner has the ability to customise their course and to enrich their learning experience.
Enabling Development Opportunities Ltd (EDO) EDO has been working with businesses and learners since 2007. The team of directors and staff have decades of experience in skills training. All learners are supported throughout their studies by a talented group of tutors and assessors who are responsible for ensuring that all learners on the A2HE programmes are supported in a way that makes them feel “special” and gives them the best possible chance of succeeding. As part of the A2HE Consortium, EDO are responsible for delivering the training and accessing Advanced Learning Loan (if required) funding for learners. EDO also quality assure the programmes and claim the final certificate for learners from Open College Network West Midlands on successful completion of the A2HE programme. Please click here for more information

The Advanced Learning Loan (ALL) Consortium is a group of organisations who work together to promote and deliver excellence within the ALL experience. By working in partnership the ALL Education Consortium is able to call upon the significant expertise of each partner organisation to deliver the best possible learning journey and experience for our Advanced Learning Loan learners.

Advanced Learner Loan funding is ideal for learners who are not able to fund their own learning and are seeking a government backed loan in order to do so. By working in partnership the ALL Consortium is able to:

• Recruit, signpost and navigate learners through their decision to register on a programme of study using an Advanced Learning Loan.
• Provide learners with the most comprehensive Information, Advice and Guidance prior to registration.
• Provide learners with a range of funding options including; payment in full, payment using consumer credit and payment using a government backed Advanced Learning Loan.
• Give learners access to cutting edge technology to support the delivery of their Advanced Learning Loan funded programme.
• Allow learners to customise their Advanced Learning Loan funded programme so that it is bespoke to their own learning needs, challenges them throughout and delivers additional learning in areas such as Maths, English and Soft Skills (Confidence, Resilience, Team working etc.).
• Learners access high quality learning materials that are rich and engaging supported by a team of committed and talented tutors and assessors.
• Course accreditation and certification from various Ofqual regulated Awarding Bodies.

Who are the partners?

The Stonebridge Group (SAC) The Stonebridge Group of Training Companies is a conglomerate of 6 separate independent training providers established in 1997 and continually growing. Currently the group trains more than 70,000 learners per annum in a wide range of subjects areas from A-Levels to Web Design and IT with everything in-between. The Group currently employs almost 200 staff who work in all areas including learner recruitment, course development, course delivery, admin, finance and tutorial support Stonebridge Associated Colleges are currently a Gold Trusted Merchant with an average Service Rating of over 98% from 854 Independent Feefo Reviews. The Group specialises in training, digital marketing and learner recruitment including advice and guidance to ensure the right learners are placed on the right programme of study. Please click here for more information
Pearltech UK Ltd (PEARL) PEARL (Personalised e-Assisted Responsive Learning) is uniquely innovative Virtual Learning Environment (VLE) that delivers customised and responsive learning based on individual learner’s needs. The system is available entirely online which means that learners can access all aspects of their learning, assessment and eportfolio 24/7 and from any location in the World using a variety of devices. Pearl encourages learner development beyond academic skills and includes proprietary responsive algorithms which present different learning exercises or challenges unique to each learner. This means that every learner has the ability to customise their course and to enrich their learning experience.
Dimensions Training Solutions (DTS) DTS was originally formed in 1973 and has been responsible for training thousands of apprentices and adult learners since then. DTS aim to help learners broaden their skills, gain knowledge; build on experience, to make a positive change to their career and life with dozens of apprenticeships and distance learning QCF courses that can really kick start a new career. Judged Good by OFSTED in October 2015: Just some of the reasons why DTS are a GOOD Training provider, very close to OUTSTANDING, but we don’t like to brag... Learners really enjoy their learning Effective employer involvement helps learners to link work-related activities well with their qualification Good quality workplaces, with a diverse range of clients Highly effective development of Apprentices’ English & Maths skills Employers provide a high quality working environment Consistent, high level of achievement for learners As part of the ALL Consortium, DTS are responsible for delivering the training and accessing the Advanced Learning Loan (if required) funding for learners. DTS also quality assure the programmes and claim the final certificate for learners from the relevant awarding body on successful completion of the programme. Please click here for more information

What's included

What's Included

• All study materials
• Study Guide
• Full Tutor and Admin support
• The course fee includes the awarding body registration and certification fee (valued at up to £75.00).

Tutor Support

With this course you will have unlimited access to your own personal tutor who specialises in their field of study. It is your personal tutor's role to ensure that you receive constructive feedback and to deal with any queries you may have. You are more than welcome to telephone, fax or email your personal tutor.

You will also have access to a dedicated and friendly team of administrators and course advisors who offer sound and professional guidance and advice when you need it. This ensures that you will never feel neglected and that you will always succeed!

Assessment Method

After each lesson there will be a question paper, which needs to be completed and submitted to your personal tutor for marking. This method of continual assessment ensures that your personal tutor can consistently monitor your progress and provide you with assistance throughout the duration of the course.

Qualifications

Qualification: VTCT Level 3 (QCF) Diploma in Hospitality Supervision and Leadership (NVQ)

On completion of this course you will receive the BIIAB Level 3 NVQ Diploma in Hospitality Supervision and Leadership (QCF)qualification. This qualification is listed on the QCF (Qualification Number: 601/5693/4). (see: www.biiab.bii.org/home for more information). This course has also been assigned 37 credits.

Requirements for Entry

There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.
 

Professional Membership

On completion of this course you will be eligible to join the following Professional Associations(s):

Qualifications Register

Anyone who is studying for or has completed a course endorsed by an Ofqual approved awarding body is eligible to join Qualifications Register.  The Qualifications Register (QR) is an independent register that aims to serve both members of the public and those professionals who hold recognised qualifications.

QR's primary aim is to provide transparency to members of the public and employers. The QR is a searchable database that allows them to find a practitioner and view the relevant qualification and endorsements the practitioner holds. The member of the public is then able to make an informed decision in relation to the suitability of the practitioner.  QR also tracks whether practitioners have insurance, again something that is useful for members of the public.  QR can also help professionals gain insurance or find professional indemnity cover.  Click here to find out more.

Members of the public can check an independent source with complete confidence that the practitioner has the qualification(s) they claim to have and that any additional CPD the practitioner has, is verified and quality assured to make sure that the CPD is being done on a regular basis. QR tracks a practitioners endorsed CPD (in unison with our CPD accreditation partner Lifetime Awarding) and other key signals to help members of the public and employers to come to a more informed decision about the professional they intend to use. This is an enormously valuable signal that's increasingly important as business becomes more deregulated and privatised.

For practitioners QR helps you market your skills, endorsements and feedback transparently to a wider audience. It also gives you access to a community to help make you more able to progress and succeed in your field of expertise.  Click here to find out more.

BIIAB

BIIAB, the British Institute of Innkeeping Awarding Body, is a government approved awarding body that has been raising standards in licenced retail since its formation in 1981. BIIAB are the premier awarding body for licenced retail in the UK and is owned by the registered charity BII. BIIAB offers a range of level 1-6 awards that cover the requirements of the licenced retail industry. They are perpetually developing their qualifcations to reflect demands of society, Police, Government and licenced retailers.

Professional Membership

On completion of this course you will be eligible to join the following Professional Associations(s):

Qualifications Register

Anyone who is studying for or has completed a course endorsed by an Ofqual approved awarding body is eligible to join Qualifications Register.  The Qualifications Register (QR) is an independent register that aims to serve both members of the public and those professionals who hold recognised qualifications.

QR's primary aim is to provide transparency to members of the public and employers. The QR is a searchable database that allows them to find a practitioner and view the relevant qualification and endorsements the practitioner holds. The member of the public is then able to make an informed decision in relation to the suitability of the practitioner.  QR also tracks whether practitioners have insurance, again something that is useful for members of the public.  QR can also help professionals gain insurance or find professional indemnity cover.  Click here to find out more.

Members of the public can check an independent source with complete confidence that the practitioner has the qualification(s) they claim to have and that any additional CPD the practitioner has, is verified and quality assured to make sure that the CPD is being done on a regular basis. QR tracks a practitioners endorsed CPD (in unison with our CPD accreditation partner Lifetime Awarding) and other key signals to help members of the public and employers to come to a more informed decision about the professional they intend to use. This is an enormously valuable signal that's increasingly important as business becomes more deregulated and privatised.

For practitioners QR helps you market your skills, endorsements and feedback transparently to a wider audience. It also gives you access to a community to help make you more able to progress and succeed in your field of expertise.  Click here to find out more.

BIIAB

BIIAB, the British Institute of Innkeeping Awarding Body, is a government approved awarding body that has been raising standards in licenced retail since its formation in 1981. BIIAB are the premier awarding body for licenced retail in the UK and is owned by the registered charity BII. BIIAB offers a range of level 1-6 awards that cover the requirements of the licenced retail industry. They are perpetually developing their qualifcations to reflect demands of society, Police, Government and licenced retailers.

Career Transition Partnership (CTP)

We are proud to be working with Career Transition Partnetship (CTP) as a CTP Preferred Suplier. We are able to offer ex-service personnel access to funding for our whole range of military resettlement courses.

As a CTP Preferred Supplier we are able to accept your IRTC (Individual Resettlement Training Costs) grant or ELC (Enhanced Learning Credits) for any of the following courses:

• Assessing Vocational Achievement (CAVA)
• Beauty Therapy (Massage Route) Dual Course
• Business Administration
• Certificate in Education and Training
• Counselling Skills
• Early Years Workforce (Early Years Educator)
• Foot Health Care Practitioner
• Health and Social Care (Adults)
• Hospitality Supervision and Leadership
• Playwork (NVQ)
• Preparing to Work in Adult Social Care
• Principles of Customer Service course
• Principles of End of Life Care Course
• Specialist Support for Teaching and Learning in Schools
• Supporting Teaching and Learning in Schools Certificate

If you are ex-service personnel and would like more information on how to claim this funding, please contact the college or speak to your Service Resettlement Advisor.

For more information on CTP, please visit www.ctp.org.uk

Study Options

In order to offer our students the most convenient and flexible distance learning courses, Stonebridge Associated College offers you the option to study for your course via two methods:

• 1. Via the traditional paper-based method.
• 2. Through the online method.

Study Hours

This is only an approximate figure and is dependant upon how much time you can dedicate to your studies and how well you grasp the learning concepts in the course material. Furthermore, at the end of each lesson there is a question paper that needs to be completed and returned to your tutor. You should allow at least 1 - 2 hours of study to complete each question paper.

The approximate amount of time required to complete the course is: 276 hrs.

Further Information

If you would like any further information regarding this course, please call an advisor today on 0121 392 8288 ( or email enquiries@stonebridge.uk.com

Tutor Support

With this course you will have unlimited access to your own personal tutor who specialises in their field of study. It is your personal tutor's role to ensure that you receive constructive feedback and to deal with any queries you may have. You are more than welcome to telephone, fax or email your personal tutor.

You will also have access to a dedicated and friendly team of administrators and course advisors who offer sound and professional guidance and advice when you need it. This ensures that you will never feel neglected and that you will always succeed!

Assessment Method

After each lesson there will be a question paper, which needs to be completed and submitted to your personal tutor for marking. This method of continual assessment ensures that your personal tutor can consistently monitor your progress and provide you with assistance throughout the duration of the course.

Student Zone

We understand that studying from home may be a new experience for you. You may even be feeling a bit apprehensive because you will not be studying in a traditional "classroom environment".

To help you overcome these concerns we have developed the Student Zone. The Student Zone, to which all of our students receive access, encourages a high level of interaction with your tutor and other like-minded students. Within this area you can:

• Access the Student Learning Community which allows you to connect with fellow students and gain the help and support you need.
• View your tutor's feedback on your marked assignments.
• View optional reading lists for your course (where available).
• Access free online games, for when you need a break from studying.
• View the study guide with plenty of useful hints and tips on how to get the most out of your course.
• Access free courses such as: Improving Learning Skills; Job Interview Skills; The Effective Learner; Goal Setting and Time Management; and Ten Tips to Complete a Good Test Paper.
• Find details on our generous Referral Programme.
And don’t forget our Facebook page where you will find tips, resources, games, competitions, and plenty of engagement and interaction from fellow students.