Hospitality Supervision and Leadership (RQF) Diploma Level 3

Enrol on a nationally recognised qualification that focuses on job satisfaction and career progression. This Diploma in Hospitality Supervision and Leadership (RQF) (600/2054/4) is aimed at learners who would like to progress within the hospitality industry.

This qualification is suitable if you have experience working in the hospitality industry and want to progress your skills further. You should already be competent in areas such as front of house operations, maintaining health and safety, hygiene, be a team player and have a professional attitude when dealing with customers. Perhaps now you’re looking to move into a supervisory role where you will manage staff and the day to day operations of a hospitality business.

What will you study on this hospitality supervision and leadership course?

This qualification allows you to develop your knowledge in areas such as supervising the work of staff, leading a team, food safety, control of resources, food service, promoting hospitality products and services and health and safety.

Am I required to have a placement?

For this Diploma, you will need to be working in an appropriate environment where you can access and supervise staff for front of house operations. Throughout the course you will be asked to provide evidence from your workplace to show that you are currently engaging in your duties as supervisor, and you will be expected to be able to have a level of competence supervising staff ready to be observed by your assessor.

The observations will be carried out towards the end of your programme and your assessor will expect to watch you supervising staff, managing your team, carrying out meetings, mentoring staff, maintaining health and safety, managing resources in your area of responsibility, as well as performing the normal duties of a supervisor in the hospitality industry to prove your competency over a period of time.

What can I do on completion of the Hospitality Supervision and Leadership course?

On completion of this qualification you may choose to undertake further study/qualifications. You could progress to include: a level 4 in management or alternatively, you may wish to seek employment as:

• Unit manager

• Front of house manager

• Duty/hotel supervisor/manager

• Regional supervisor/manager in restaurant or pub chain

Once qualified a supervisor can progress into a role as a qualified duty hotel manager where they could earn up to £28,000 per annum” (Source: payscale.com)

This is a great opportunity for students to put the theory into practice and achieve the full level 3 qualification on completion of the course.

Unit One: Develop working relationships with colleagues

Learning Outcomes

• Understand the benefits of working with colleagues.
• Be able to establish working relationships with colleagues.
• Be able to act in a professional and respectful manner when working with colleagues
• Be able to communicate with colleagues.
• Be able to identify potential work-related difficulties and explore solutions.

Unit Two: Set objectives and provide support for team members working environment

Learning Outcomes:

• Be able to communicate a team’s purpose and objectives to the team members.
• Be able to develop a plan with team members showing how team objectives will be met.
• Be able to support team members identifying opportunities and providing support.
• Be able to monitor and evaluate progress and recognise individual and team achievement.

Unit Three: Lead a team to improve customer service Learning Outcomes

Learning Outcomes:

• Plan and organise the work of a team
• Provide support for team members
• Review performance of team members
• Understand how to lead a team to improve customer service

Unit Four: Maintain the health, hygiene, safety and security of the working environment

Learning Outcomes:

• Be able to maintain the health, hygiene, safety and security of the working environment
• Understand the importance of maintaining the health, hygiene, safety and security of the working environment
• Understand how to maintain the health, hygiene, safety and security of the working environment

Unit Five: Ensure Food Safety Practices are followed in the Preparation and Serving of Food and Drink

Learning Outcomes:

• Be able to ensure food safety practices are followed in the preparation and serving of food and drink
• Understand the importance of ensuring food safety practices are followed in the preparation and serving of food and drink
• Understand how to ensure food safety practices are followed in the preparation and serving of food and drink

Unit Six: Contribute to Promoting Hospitality Products and Services

Learning Outcomes:

• Be able to contribute to promoting hospitality services and products
• Understand how to plan the promotion of hospitality products and services promotions
• Understand how to contribute to promoting hospitality products and services

Unit Seven: Contribute to the control of resources

Learning Outcomes:

• Be able to contribute to the control of resources
• Understand factors affecting the use of resources
• Understand how to contribute to the control of resources

Unit Eight: Supervise Food Service

Learning Outcomes:

• Be able to supervise food service
• Understand how to plan food service
• Understand how to supervise food service

What's Included

• All study materials
• Study Guide
• Full Tutor and Admin support
• The course fee includes the awarding body registration and certification fee (valued at up to £75.00).