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Level 3 Certificate Veterinary Receptionist.
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Level 3 Certificate Veterinary Receptionist
Key Points
- Prepare for a as a veterinary receptionist.
- Complete the qualification at your own pace.
- Gain a recognised Ofqual regulated qualification.
- Benefit from flexible online learning.
About your Diploma
This Level 3 Certificate Veterinary Receptionist will give you the opportunity to explore the knowledge and understanding required for the role of a veterinary receptionist.
This Certificarte qualification is suitable if you are interested in finding work as a veterinary receptionist. It will also be of interest if you already work as a veterinary receptionist and would like to boost your knowledge base.
Qualification: Level 3 Certificate Veterinary Receptionist
Upon successful completion of this qualification, you will be awarded the Level 3 Certificate Veterinary Receptionist. Students will gain a Level 3 Qualification, Ofqual Number: 610/0833/3.
Open College Network West Midlands is a national Awarding Organisation, regulated by Ofqual, Qualifcations Wales and the Quality Assurance Agency for Higher Education (QAA), to develop and award nationally recognised qualifications.
Requirements for Entry
There are no formal entry requirements for this qualification but you must be aged 16 or over. You should have a level of maturity appropriate for the role, including basic literacy and numeracy skills. Due to the nature of the role, work experience within a veterinary environment would be beneficial.
*You will have access to the course for 9 months only. You can purchase course extensions.
Professional Membership
On completion of this course you will be eligible to join the following Professional Associations(s):
Open College Network West Midlands are a national Awarding Organisation, regulated by Ofqual, the Quality Assurance Agency for Higher Education (QAA) and Qualifications Wales, to develop and award nationally recognised qualifications.
Open College Network West Midlands work in partnership with employers, training providers, colleges, universities, schools and voluntary and community organisations to offer vocational credit-based qualifications, Access to Higher Education Diplomas and quality assured Customised Accreditation that enables learners gain employment or to progress into further learning and Higher Education. They also Quality Endorse organisations internal training and skills delivery.
Learning is delivered across 5 units covering the following topics:
- Principles of Customer Service and Communication in a Veterinary
- Principles of Managing a Veterinary Reception Area
- Understanding a Range of Veterinary Products
- Understanding of Administrative Support in a Veterinary Practice
- Understanding Veterinary Terminology and Clinical Procedures
Unit 1: Principles of Customer Service and Communication in a Veterinary Practice
On completion of this unit you will:
- Understand why customer service is an essential skill for the veterinary receptionist.
- Understand challenging situations.
- Understand how appointments are made.
- Understand the payment process.
- Understand veterinary insurances and the claims process.
- Understand pet health plans.
- Know how to handle customer complaints.
- Understand bereavement and euthanasia.
Unit 2: Principles of Managing a Veterinary Reception Area
On completion of this unit you will:
- Understand managing and maintaining the reception and waiting area.
- Understand health and safety in a veterinary environment.
- Know how to recognise basic animal behaviour.
- Know how to safely approach an animal in the reception and waiting area.
Unit 3: Understanding a Range of Veterinary Products
On completion of this unit you will:
- Understand pet food and nutrition.
- Understand parasite control.
- Understand products promoted to aid animal health.
- Know how to provide advice to customers on products.
- Know how to manage stock.
Unit 4: Understanding of Administrative Support in a Veterinary Practice
On completion of this unit you will:
- Understand how to handle customer information.
- Understand how to manage different mail services.
- Understand how to complete relevant paperwork.
Unit 5: Understanding Veterinary Terminology and Clinical Procedures
On completion of this unit you will:
- Understand veterinary terminology typically used in a veterinary practice.
- Understand common clinical procedures in companion animals
To gain the Level 3 Certificate Veterinary Receptionist you must achieve 36 credits.
Each unit will be assessed by a range of in-depth theory assessments. You will need to show sufficient evidence that you have the required knowledge, skills and understanding of the assessment criteria. No practical assessment is require.
Once you have successfully completed each unit assessment you will receive your certificate of completion alongside your qualification.
Level 3 Certificate Veterinary Receptionist
Key Points
- Prepare for a as a veterinary receptionist.
- Complete the qualification at your own pace.
- Gain a recognised Ofqual regulated qualification.
- Benefit from flexible online learning.
About your Diploma
This Level 3 Certificate Veterinary Receptionist will give you the opportunity to explore the knowledge and understanding required for the role of a veterinary receptionist.
This Certificarte qualification is suitable if you are interested in finding work as a veterinary receptionist. It will also be of interest if you already work as a veterinary receptionist and would like to boost your knowledge base.
Qualification: Level 3 Certificate Veterinary Receptionist
Upon successful completion of this qualification, you will be awarded the Level 3 Certificate Veterinary Receptionist. Students will gain a Level 3 Qualification, Ofqual Number: 610/0833/3.
Open College Network West Midlands is a national Awarding Organisation, regulated by Ofqual, Qualifcations Wales and the Quality Assurance Agency for Higher Education (QAA), to develop and award nationally recognised qualifications.
Requirements for Entry
There are no formal entry requirements for this qualification but you must be aged 16 or over. You should have a level of maturity appropriate for the role, including basic literacy and numeracy skills. Due to the nature of the role, work experience within a veterinary environment would be beneficial.
*You will have access to the course for 9 months only. You can purchase course extensions.
Professional Membership
On completion of this course you will be eligible to join the following Professional Associations(s):
Open College Network West Midlands are a national Awarding Organisation, regulated by Ofqual, the Quality Assurance Agency for Higher Education (QAA) and Qualifications Wales, to develop and award nationally recognised qualifications.
Open College Network West Midlands work in partnership with employers, training providers, colleges, universities, schools and voluntary and community organisations to offer vocational credit-based qualifications, Access to Higher Education Diplomas and quality assured Customised Accreditation that enables learners gain employment or to progress into further learning and Higher Education. They also Quality Endorse organisations internal training and skills delivery.
Learning is delivered across 5 units covering the following topics:
- Principles of Customer Service and Communication in a Veterinary
- Principles of Managing a Veterinary Reception Area
- Understanding a Range of Veterinary Products
- Understanding of Administrative Support in a Veterinary Practice
- Understanding Veterinary Terminology and Clinical Procedures
Unit 1: Principles of Customer Service and Communication in a Veterinary Practice
On completion of this unit you will:
- Understand why customer service is an essential skill for the veterinary receptionist.
- Understand challenging situations.
- Understand how appointments are made.
- Understand the payment process.
- Understand veterinary insurances and the claims process.
- Understand pet health plans.
- Know how to handle customer complaints.
- Understand bereavement and euthanasia.
Unit 2: Principles of Managing a Veterinary Reception Area
On completion of this unit you will:
- Understand managing and maintaining the reception and waiting area.
- Understand health and safety in a veterinary environment.
- Know how to recognise basic animal behaviour.
- Know how to safely approach an animal in the reception and waiting area.
Unit 3: Understanding a Range of Veterinary Products
On completion of this unit you will:
- Understand pet food and nutrition.
- Understand parasite control.
- Understand products promoted to aid animal health.
- Know how to provide advice to customers on products.
- Know how to manage stock.
Unit 4: Understanding of Administrative Support in a Veterinary Practice
On completion of this unit you will:
- Understand how to handle customer information.
- Understand how to manage different mail services.
- Understand how to complete relevant paperwork.
Unit 5: Understanding Veterinary Terminology and Clinical Procedures
On completion of this unit you will:
- Understand veterinary terminology typically used in a veterinary practice.
- Understand common clinical procedures in companion animals
To gain the Level 3 Certificate Veterinary Receptionist you must achieve 36 credits.
Each unit will be assessed by a range of in-depth theory assessments. You will need to show sufficient evidence that you have the required knowledge, skills and understanding of the assessment criteria. No practical assessment is require.
Once you have successfully completed each unit assessment you will receive your certificate of completion alongside your qualification.
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Our Advisors.
Our team of course advisors are keen to help.
Call us now on 0121 392 8288
Alternatively, please complete the form below and we’ll get back to you as soon as possible.
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