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NCFE Level 3 Certificate in Principles of Customer Service

SALE 35% off
  • Accreditation by NCFE CACHE
  • 7 units

The NCFE Level 3 Certificate in Principles of Customer Service (RQF qualification code: 601/7073/6) is designed to provide you with the knowledge you need to enable you to work in a customer focused industry. Excellent customer service is critical to the ongoing success of any company and it is vital for all staff to have an excellent understanding of the principles of customer service.

 

Is this distance learning course right for me?

Customer Service skills are highly prized and sought after, just ask any consumer, manager or business owner. No matter whether you work in the private or public sector, with customers becoming more and more demanding, your ability to deal with customers and adapt to changing requirements and tastes is a key determinant of success.

The NCFE Level 3 Certificate in Principles of Customer Service qualification focuses on the effective use of communication in relation to customer service. It also considers the underlying principles of business, complaint resolution customer retention and how to monitor the overall level of customer service provided. It also looks at how customer service can be delivered in different sectors as well as equality in the workplace and how to collaborate effectively with other departments. Finally, throughout the entire course the content focuses on what steps can be taken to improve customer service

The qualification consists of 7 units. You will work through 7 modules that include all the course material that you need for the 7 units. Once you have completed each module you will be required to complete unit assessments that ask you to provide evidence of your knowledge and understanding in the following areas:

1.  The customer service environment

2.  Principles of Business

3.  Resolving customers' problems and complaints

4. Understanding customers and customer retention

5. Understanding how to monitor customer service interactions and feedback

6. Understanding equality, diversity and inclusion in the workplace

7. Understanding how to manage incidents and collaborate with other departments in a contact centre

Our Customer Service course (601/7073/6) is a fully recognised qualification. It takes approximately 220 hours to complete and carries 21 credits - which can be transferred across to progress onto further study.

 

Opportunities for further education and training

After successfully completing this qualification, you may like to go on to further study in the same or a similar subject. This might include:

NCFE Level 3 NVQ Diploma in Customer Service
NCFE Level 4 NVQ Diploma in Customer Service

Unit 1: Understand the customer service environment

On completion of this unit you will:

  • Understand the concepts and practices underpinning customer service delivery
  • Understand the relationship between customer service and a brand
  • Understand the structure of customer service
  • Understand the implications of legislation on customer service delivery
  • Understand how to organise customer service delivery

 

Unit 2: Principles of business

On completion of this unit you will:

  • Understand business markets
  • Understand business innovation and growth
  • Understand financial management
  • Understand business budgeting
  • Understand sales and marketing

 

Unit 3: Understand how to resolve customers’ problems or complaints

On completion of this unit you will:

  • Understand the monitoring and resolution of customers’ problems
  • Understand the monitoring and resolution of customers’ complaints

 

Unit 4: Understand customers and customer retention

On completion of this unit you will:

  • Understand Customer Relationship Management (CRM)
  • Understand customer retention

 

Unit 5: Understand how to monitor customer service interactions and feedback

On completion of this unit you will:

  • Understand how to monitor the quality of customer service interactions
  • Understand how to gather, analyse and interpret customer feedback

 

Unit 6: Understand equality, diversity and inclusion in the workplace

On completion of this unit you will:

  • Understand the organisational aspects of equality, diversity and inclusion in the workplace
  • Understand the personal aspects of equality, diversity and inclusion in the workplace

 

Unit 7: Understand how to manage incidents and collaborate with other departments in a contact centre

On completion of this unit you will:

  • Understand how to manage incidents reported to a contact centre
  • Understand how to collaborate with other departments
{

What's Included

  • All study materials
  • Study Guide
  • Full Tutor and Admin support
  • The course fee includes the awarding body registration and certification fee (valued at up to £96.00).
}

The NCFE Level 3 Certificate in Principles of Customer Service (RQF qualification code: 601/7073/6) is designed to provide you with the knowledge you need to enable you to work in a customer focused industry. Excellent customer service is critical to the ongoing success of any company and it is vital for all staff to have an excellent understanding of the principles of customer service.

 

Is this distance learning course right for me?

Customer Service skills are highly prized and sought after, just ask any consumer, manager or business owner. No matter whether you work in the private or public sector, with customers becoming more and more demanding, your ability to deal with customers and adapt to changing requirements and tastes is a key determinant of success.

The NCFE Level 3 Certificate in Principles of Customer Service qualification focuses on the effective use of communication in relation to customer service. It also considers the underlying principles of business, complaint resolution customer retention and how to monitor the overall level of customer service provided. It also looks at how customer service can be delivered in different sectors as well as equality in the workplace and how to collaborate effectively with other departments. Finally, throughout the entire course the content focuses on what steps can be taken to improve customer service

The qualification consists of 7 units. You will work through 7 modules that include all the course material that you need for the 7 units. Once you have completed each module you will be required to complete unit assessments that ask you to provide evidence of your knowledge and understanding in the following areas:

1.  The customer service environment

2.  Principles of Business

3.  Resolving customers' problems and complaints

4. Understanding customers and customer retention

5. Understanding how to monitor customer service interactions and feedback

6. Understanding equality, diversity and inclusion in the workplace

7. Understanding how to manage incidents and collaborate with other departments in a contact centre

Our Customer Service course (601/7073/6) is a fully recognised qualification. It takes approximately 220 hours to complete and carries 21 credits - which can be transferred across to progress onto further study.

 

Opportunities for further education and training

After successfully completing this qualification, you may like to go on to further study in the same or a similar subject. This might include:

NCFE Level 3 NVQ Diploma in Customer Service
NCFE Level 4 NVQ Diploma in Customer Service

Unit 1: Understand the customer service environment

On completion of this unit you will:

  • Understand the concepts and practices underpinning customer service delivery
  • Understand the relationship between customer service and a brand
  • Understand the structure of customer service
  • Understand the implications of legislation on customer service delivery
  • Understand how to organise customer service delivery

 

Unit 2: Principles of business

On completion of this unit you will:

  • Understand business markets
  • Understand business innovation and growth
  • Understand financial management
  • Understand business budgeting
  • Understand sales and marketing

 

Unit 3: Understand how to resolve customers’ problems or complaints

On completion of this unit you will:

  • Understand the monitoring and resolution of customers’ problems
  • Understand the monitoring and resolution of customers’ complaints

 

Unit 4: Understand customers and customer retention

On completion of this unit you will:

  • Understand Customer Relationship Management (CRM)
  • Understand customer retention

 

Unit 5: Understand how to monitor customer service interactions and feedback

On completion of this unit you will:

  • Understand how to monitor the quality of customer service interactions
  • Understand how to gather, analyse and interpret customer feedback

 

Unit 6: Understand equality, diversity and inclusion in the workplace

On completion of this unit you will:

  • Understand the organisational aspects of equality, diversity and inclusion in the workplace
  • Understand the personal aspects of equality, diversity and inclusion in the workplace

 

Unit 7: Understand how to manage incidents and collaborate with other departments in a contact centre

On completion of this unit you will:

  • Understand how to manage incidents reported to a contact centre
  • Understand how to collaborate with other departments

What's Included

  • All study materials
  • Study Guide
  • Full Tutor and Admin support
  • The course fee includes the awarding body registration and certification fee (valued at up to £96.00).
SALE Up to 35% OFF
Ends midnight Thursday 20th December
SALE ends in:
Just £19.99 deposit
Ends midnight Thursday 20th December

Fees

Choose your method of payment for NCFE Level 3 Certificate in Principles of Customer Service

  • Pay in full
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