Stonebridge logo
0121 392 8288
NCFE Level 3 Certificate in Principles of Customer Service
7 LESSONS
£799.99£599.99
SPECIAL APRIL DEAL: CLAIM UP TO 25% OFF
Enrol on one course and
get one at half price

*Terms & Conditions apply
# bf

*Discount code will be given once enrolled on 1st course. 2nd course offer does not apply to Access to HE Diplomas, RQF or QCF courses and must be less value than 1st course.

Enrol Now

The NCFE Level 3 Certificate in Principles of Customer Service (RQF qualification code: 601/7073/6) is designed to provide you with the knowledge you need to enable you to work in a customer focused industry. Excellent customer service is critical to the ongoing success of any company and it is vital for all staff to have an excellent understanding of the principles of customer service.

 

Is this distance learning course right for me?

Customer Service skills are highly prized and sought after, just ask any consumer, manager or business owner. No matter whether you work in the private or public sector, with customers becoming more and more demanding, your ability to deal with customers and adapt to changing requirements and tastes is a key determinant of success.

The NCFE Level 3 Certificate in Principles of Customer Service qualification focuses on the effective use of communication in relation to customer service. It also considers the underlying principles of business, complaint resolution customer retention and how to monitor the overall level of customer service provided. It also looks at how customer service can be delivered in different sectors as well as equality in the workplace and how to collaborate effectively with other departments. Finally, throughout the entire course the content focuses on what steps can be taken to improve customer service

The qualification consists of 7 units. You will work through 7 modules that include all the course material that you need for the 7 units. Once you have completed each module you will be required to complete unit assessments that ask you to provide evidence of your knowledge and understanding in the following areas:

1.  The customer service environment

2.  Principles of Business

3.  Resolving customers' problems and complaints

4. Understanding customers and customer retention

5. Understanding how to monitor customer service interactions and feedback

6. Understanding equality, diversity and inclusion in the workplace

7. Understanding how to manage incidents and collaborate with other departments in a contact centre

Our Customer Service course (601/7073/6) is a fully recognised qualification. It takes approximately 220 hours to complete and carries 21 credits - which can be transferred across to progress onto further study.

 

Opportunities for further education and training

After successfully completing this qualification, you may like to go on to further study in the same or a similar subject. This might include:

NCFE Level 3 NVQ Diploma in Customer Service
NCFE Level 4 NVQ Diploma in Customer Service

Are there flexible payment choices available for this course?

Yes, we’ve tried to make it easy as possible for you to register onto one of our courses.

We understand that not everyone always has the cash needed, to pay for their course upfront, at the time when they want to start their course. So we offer different ways to pay to help you spread the cost over a longer period.

In total we have 3 ways in which you can pay for your course, choose the payment method that suits you best:

  • Payment in Full
  • Interest Fee Payment Plan
  • Career Starter Loans

Click to find out more

Are you ready to change your life?

If you are ready to take the next step click on the "ENROL" button below or request a callback from one of our careers advisors for more information

ENROL NOW REQUEST A CALLBACK

You can enrol today and pay much, much later

We’ve tried to make it easy as possible for you to register onto one of our courses. We understand that not everyone always has the cash needed, to pay for their course upfront, at the time when they want to start their course. So we offer different ways to pay to help you spread the cost over a longer period.

We also allow you to choose whether you want to study your course via the traditional paper based method or online study where you have access to all your course materials immediately. When you proceed through the checkout process you will be given the option to select your preferred method of study.

Payment Method
iPay in Full
Total Price: £599.99
Enrol
iPay using 0% APR Instalment Plan*
Deposit: £19.99
Instalments: £78.00
Monthly Payments: 10
Cashback: £100.00
Total Price: £699.99
Enrol
iPay using 'Career Starter' Loans
Deposit: £29.15
Instalments: £18.63
Monthly Payments: 36
Total Price: £699.99
Enrol
Payment Method Deposit Instalments Monthly Payments Cashback Total Price
(after cashback)
iPay in Full £599.99 Small blue cross Small blue cross Small blue cross £599.99 Enrol
iPay using 0% APR Instalment Plan* £19.99 £78.00 10 £100.00 £699.99 Enrol
iPay using 'Career Starter' Loans £29.15 £18.63 36 Small blue cross £699.99 Enrol

*Cashback will be paid to you once you have finished paying for your course in full. For more information, please see our cash back terms and conditions. The total amount payable over the term’s period, is no more than the total cash price of the course. (APR = 0%). Written quotations are available on request.

Stonebridge Associated Colleges Limited is authorised and regulated by the Financial Conduct Authority (Consumer Credit License: 673930).

If you opt to study via the paper based method there is an additional postage charge which will be highlighted during the checkout. (Royal Mail First Class = £10 per course or Royal Mail Second Class = £5 per course).


Learners who studied this course also viewed these courses:

NCFE Level 3 Certificate in Principles of Customer Service

SPECIAL APRIL DEAL £799.99£599.99
Green Prospectus
View The 2017 Stonebridge Prospectus
Independent User Feedback
Our courses rate: 98%

The benefits of NUS extra with Stonebridge

You are eligible to enrol on our NUS Extra scheme for just £9.99 and claim big discounts. As a registered Stonebridge student, you can use the NUS extra card to get money off:

Beauty • Eating Out • Entertainment • Fashion • Finance • Health & Fitness • Music & Technology • Supermarket food shopping & Travel

 Learn more about NUS extra

Benefits of NUS extra

Student success story

Gill's Story
Gill's Story

I’m working twice as hard and earning half as much, but I wouldn’t change for the world

When you work closely with young children, playing a part in their development, it is worth much more than you could possibly imagine. The work of a teaching assistant maybe challenging, varied and tiring but you really do “make a difference” in the lives of your young pupils...

 Read more

Latest blog posts

Small lightbulb
Our flexible course will teach you how to become a nail technician

Posted on 24-04-2017

Nail care has been around for thousands of years. Ancient Egyptians applied henna and herbal potions to colour their fingertips, while Chinese royals used dye to stain their nails red and black. Fashions have ...

 Read more

hand on book with keyboard

RQF Courses

There are a limited number of Career Starter Loans available to fund the fees for the courses listed below. Spread the cost of your course, with a Career Starter Loan, over a period of 36 months with a typical APR of only 12.9% APR.

 Learn more about funded courses

Video Library

Woman with 600 courses text in background
Improve Your Career

Gain a recognised qualification...enjoy success!

Video still woman smiling
Ruth's Story

Click here to watch how we helped Ruth Realise her dreams!

People working in foot health clinic
Foot Health Practitioner

View our Foot Health video.


Share this page
Sign up to our newsletter

There's a whole lot happening at Stonebridge and in the world of learning. Sign up for our newsletter and you'll be among the first to know about it! All fields are required.