Office Management Executive

Although office management may often be largely about day to day executive control and supervision and providing guidance and leadership to subordinate team members, it is also about the provision of comprehensive support to senior management.

The practical role of the Office Manager requires much more than sound day-to-day operational and administrative skills. The broad scope of the role is such that the Office Manager should also have strong personal attributes, a firm grasp of business systems and procedures and excellent people management skills.

The position of the Office Manager is a good example to demonstrate that ‘adding value’ to the organisation that you work for is not only about competence in individual job role, but is also about understanding the key business issues within the broader context of the whole organisation.

About Our Office Management Executive Course

This Office Management course provides an overview of the key areas of business understanding and personal skills that are both important and fundamental to effectively carry out the duties involved in office management.

What Could I Do After Completing This Office Management Course?

Work as an Office Manager. After successfully completing our Office Management Executive course, you could apply for roles as an Office Manager, or other various administrative roles.

Office Managers earn an average of £23,000+*/year.

*Source: Payscale.com, March 2013.

Unit 1: The Context of Organisations

After completing this unit you should be able to:

• Explain the role of management in an organisation
• Understand what is meant by the business environment and how it impacts on an organisation
• Explain the nature and scope of corporate strategy, and understand the strategic planning process
• Understand what is meant by organisational culture and climate

·         Understand business ethics and values and how these issues underpin the way in which an organisation carries out its operations

Unit 2: Management Systems and Procedures

After completing this unit you should be able to:

• Understand the ways in which organisations may be structured
• Explain the use of various key management processes
• Identify the effective use of office administrative systems and procedures
• Explain how to plan and design office administrative procedures
• Explain the correct procedures for conducting effective business meetings

Unit 3: Business Information Management

After completing this unit you should be able to:

• Understand why it is important for organisations to maintain business records
• Identify how data may be gathered, interpreted and presented
• Explain the legislative requirements relating to the storage of personal data
• Outline the key conventions and main elements of financial accounting
• Explain the purposes of budgets and the approaches to preparing budgets
• Distinguish between the different types of costs that exist

Unit 4: Communication

After completing this unit you should be able to:

• Understand the purpose and importance of effective communication
• Explain the process and cycle of communication
• Identify the various kinds of workplace communication and how it is sent
• Understand how to communicate effectively to others
• Be able to use properly the main methods of business writing

Unit 5: Time Management

After completing this unit you should be able to:

• Understand the dilemma and  concept of time
• Explain the importance of effective time management
• Demonstrate how time management problems may be identified
• Identify the causes of ineffective use of time
• Describe the strategies to make best use of time
• Outline the benefits to be gained by effective use of time

Unit 6: Customer Service

After completing this unit you should be able to:

• Understand the importance and benefits of valuing customers
• Identify the different types and categories of customers that exist
• Explain how to recognise and meet customers’ needs and expectations
• Identify and understand the main consumer legislation that exists
• Understand how to effectively handle customer complaints and problems

Unit 7: Working with Others

After completing this unit you should be able to:

• Understand the importance of effective teams at work
• Explain how teams develop and add value to an organisation
• Understand what is meant by employee consultation
• Outline the techniques for speaking effectively in a group situation
• Understand what conflict is and how difficult situations may be handled
• Carry out an employee grievance procedure

Unit 8: Legislative Requirements

After completing this unit you should be able to:

• Identify the main legislation relating to health and safety at work and its impact on the employment relationship
• Explain the duties of employers and employees relating to health and safety
• Explain the issues relating to the forming of a contract of employment
• Describe the main areas of statutory employment legislation and anti-discrimination legislation
• Describe the main legislation relating to the disclosure and access of information in the workplace

What's Included

• All study materials
• Study Guide
• Full Tutor and Admin support
• The course fee includes the awarding body registration and certification fee (valued at up to £30.00).