Office Management Executive
Although office management may often be largely about day to day executive control and supervision and providing guidance and leadership to subordinate team members, it is also about the provision of comprehensive support to senior management.
The practical role of the Office Manager requires much more than sound day-to-day operational and administrative skills. The broad scope of the role is such that the Office Manager should also have strong personal attributes, a firm grasp of business systems and procedures and excellent people management skills.
The position of the Office Manager is a good example to demonstrate that ‘adding value’ to the organisation that you work for is not only about competence in individual job role, but is also about understanding the key business issues within the broader context of the whole organisation.
About Our Office Management Executive Course
This Office Management course provides an overview of the key areas of business understanding and personal skills that are both important and fundamental to effectively carry out the duties involved in office management.
What Could I Do After Completing This Office Management Course?
Work as an Office Manager. After successfully completing our Office Management Executive course, you could apply for roles as an Office Manager, or other various administrative roles.
Office Managers earn an average of £23,000+*/year.
*Source: Payscale.com, March 2013.
On completion of your course, you will receive two certificates:
Certificate 1 is issued by Stonebridge Associated Colleges: Office Management Executive Diploma
Office Management Executive Diploma issued by Stonebridge Associated Colleges, to view a sample of the college’s award, please click here.
Certificate 2 is issued by ABC Awards: Level 3 Office Management Executive Certificate of Achievement
At the end of this course successful learners will receive a Certificate of Achievement from ABC Awards and Certa Awards and a Learner Unit Summary (which lists the components the learner has completed as part of the course).
The course has been endorsed under the ABC Awards and Certa Awards Quality Licence Scheme. This means that Stonebridge Associated Colleges has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 3 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.
The course itself has been designed by Stonebridge Associated Colleges to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications. ABC Awards & Certa Awards endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met. A review of courses is carried out as part of the endorsement process.
*Regulated qualification refers to those qualifications that are regulated by Ofqual / CCEA / Qualification Wales
To view a sample of the ABC Certificate of Achievement, please click here.
Requirements for Entry
There is no experience or previous qualifications required for enrolment on this office management course. It is available to all students, of all academic backgrounds.
Who are ABC Awards and Certa Awards
![ABC Awards and Certa Awards]()
ABC Awards and Certa Awards have long-established reputations for providing high quality vocational qualifications across a wide range of industries. ABC Awards and Certa Awards combine over 180 years of expertise combined with a responsive, flexible and innovative approach to the needs of our customers.
Renowned for excellent customer service, and quality standards, ABC Awards and Certa Awards also offer regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.
Professional Membership
On completion of this course you will be eligible to join the following Professional Associations(s):
Anyone who is studying for or has completed a course endorsed by an Ofqual approved awarding body is eligible to join Qualifications Register. The Qualifications Register (QR) is an independent register that aims to serve both members of the public and those professionals who hold recognised qualifications.
QR's primary aim is to provide transparency to members of the public and employers. The QR is a searchable database that allows them to find a practitioner and view the relevant qualification and endorsements the practitioner holds. The member of the public is then able to make an informed decision in relation to the suitability of the practitioner. QR also tracks whether practitioners have insurance, again something that is useful for members of the public. QR can also help professionals gain insurance or find professional indemnity cover. Click here to find out more.
Members of the public can check an independent source with complete confidence that the practitioner has the qualification(s) they claim to have and that any additional CPD the practitioner has, is verified and quality assured to make sure that the CPD is being done on a regular basis. QR tracks a practitioners endorsed CPD (in unison with our CPD accreditation partner Lifetime Awarding) and other key signals to help members of the public and employers to come to a more informed decision about the professional they intend to use. This is an enormously valuable signal that's increasingly important as business becomes more deregulated and privatised.
For practitioners QR helps you market your skills, endorsements and feedback transparently to a wider audience. It also gives you access to a community to help make you more able to progress and succeed in your field of expertise. Click here to find out more.
Unit 1: The Context of Organisations
After completing this unit you should be able to:
- Explain the role of management in an organisation
- Understand what is meant by the business environment and how it impacts on an organisation
- Explain the nature and scope of corporate strategy, and understand the strategic planning process
- Understand what is meant by organisational culture and climate
· Understand business ethics and values and how these issues underpin the way in which an organisation carries out its operations
Unit 2: Management Systems and Procedures
After completing this unit you should be able to:
- Understand the ways in which organisations may be structured
- Explain the use of various key management processes
- Identify the effective use of office administrative systems and procedures
- Explain how to plan and design office administrative procedures
- Explain the correct procedures for conducting effective business meetings
Unit 3: Business Information Management
After completing this unit you should be able to:
- Understand why it is important for organisations to maintain business records
- Identify how data may be gathered, interpreted and presented
- Explain the legislative requirements relating to the storage of personal data
- Outline the key conventions and main elements of financial accounting
- Explain the purposes of budgets and the approaches to preparing budgets
- Distinguish between the different types of costs that exist
Unit 4: Communication
After completing this unit you should be able to:
- Understand the purpose and importance of effective communication
- Explain the process and cycle of communication
- Identify the various kinds of workplace communication and how it is sent
- Understand how to communicate effectively to others
- Be able to use properly the main methods of business writing
Unit 5: Time Management
After completing this unit you should be able to:
- Understand the dilemma and concept of time
- Explain the importance of effective time management
- Demonstrate how time management problems may be identified
- Identify the causes of ineffective use of time
- Describe the strategies to make best use of time
- Outline the benefits to be gained by effective use of time
Unit 6: Customer Service
After completing this unit you should be able to:
- Understand the importance and benefits of valuing customers
- Identify the different types and categories of customers that exist
- Explain how to recognise and meet customers’ needs and expectations
- Identify and understand the main consumer legislation that exists
- Understand how to effectively handle customer complaints and problems
Unit 7: Working with Others
After completing this unit you should be able to:
- Understand the importance of effective teams at work
- Explain how teams develop and add value to an organisation
- Understand what is meant by employee consultation
- Outline the techniques for speaking effectively in a group situation
- Understand what conflict is and how difficult situations may be handled
- Carry out an employee grievance procedure
Unit 8: Legislative Requirements
After completing this unit you should be able to:
- Identify the main legislation relating to health and safety at work and its impact on the employment relationship
- Explain the duties of employers and employees relating to health and safety
- Explain the issues relating to the forming of a contract of employment
- Describe the main areas of statutory employment legislation and anti-discrimination legislation
- Describe the main legislation relating to the disclosure and access of information in the workplace
What's Included
- All study materials
- Study Guide
- Full Tutor and Admin support
- The course fee includes the awarding body registration and certification fee (valued at up to £30.00).
