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Operations and Operations Management (Byte Size Skills Course)
Businesses survive by selling products. These products may be goods, like food or washing machines, or services, like banking. Producing these is what the business does to make money. Porter in his model identifies operations as a primary activity that produces these products and services. It is a key element in the transformation model of organisations in which inputs are transformed into outputs with added value.
We take a slightly broader view here and define operations management as "concerning all the processes of how products are made and delivered to the customer" such that it may involve part of Porter's other primary activities of inbound and outbound logistics and procurement. It involves all the parts of the business which produce and deliver the goods or services - a very wide spread. From buying raw materials to transporting the products to the customer and all that happens between, the operations system involves a wealth of different activities which are focused on delivering to the customers what they require.
For a washing machine manufacturer, it involves buying, making and storing parts, ensuring the right parts are available, assembling them into a finished machine and delivering that machine to the right customer. In a bank, it would involve the cashiers' work - exchanging payment, cashing cheques, answering queries - carrying out the transactions, managing accounts and sending statements and letters to customers.
In this unit, you will gain some insight into the scope and challenges of operations for a range of businesses and an overview of some recent developments in the field.
After participating in this course, you should be able to:
- outline the scope of operations using different definitions
- apply the transformational model of operations to a range of service and manufacturing industries
- apply the concept of adding value to operations
- describe the different activities within operations and the interaction between them
- explain the five key features of operations
- describe some design features in operations
- define what quality means from a business perspective.
On completion of your course, you will receive two certificates:
Certificate 1 is issued by Stonebridge Associated Colleges: Operations and Operations Management (Byte Size Skills Course) Certificate
Operations and Operations Management (Byte Size Skills Course) Certificate issued by Stonebridge Associated Colleges, to view a sample of the college’s award, please click here.
Certificate 2 is issued by Quality Licence Scheme: Level 1 Operations and Operations Management (Byte Size Skills Course) Certificate of Achievement
At the end of this course successful learners will be given the option to receive a Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).
The course has been endorsed under the Quality Licence Scheme. This means that Stonebridge Associated Colleges has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 1 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.
The course itself has been designed Stonebridge Associated Colleges to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications. The Quality Licence Scheme endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met. A review of courses is carried out as part of the endorsement process.
The Quality Licence Scheme is part of the Skills and Education Group, a charitable organisation that unites education and skills-orientated organisations that share similar values and objectives. With more than 100 years of collective experience, the Skills and Education Group’s strategic partnerships create opportunities to inform, influence and represent the wider education and skills sector.
The Skills and Education Group also includes two nationally recognised awarding organisations; Skills and Education Group Awards and Skills and Education Group Access. Through our awarding organisations we have developed a reputation for providing high-quality qualifications and assessments for the education and skills sector. We are committed to helping employers, organisations and learners cultivate the relevant skills for learning, skills for employment, and skills for life.
Our knowledge and experience of working within the awarding sector enables us to work with training providers, through the Quality Licence Scheme, to help them develop high-quality courses and/or training programmes for the non-regulated market.
*Regulated qualification refers to those qualifications that are regulated by Ofqual / CCEA / Qualification Wales
To view a sample of the Certificate of Achievement, please click here.
Requirements for Entry
There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.
Professional Membership
On completion of this course you will be eligible to join the following Professional Associations(s):
On successful completion of your course your qualification is awarded. You will receive an attractively presented Diploma or Certificate issued by Stonebridge Associated Colleges, this will also allow you to use the letters SAC. Dip. or SAC. Cert. after your name.
Stonebridge Associated Colleges is one of the leading (and biggest) distance education colleges in the U.K and internationally. We have many thousands of students studying with us at any one time from locations all over the world. Our diplomas will always count towards your future, and will improve your prospects of future employment or higher level study etc. by proving that you have studied to a certain level, that you have proficiency in your chosen subjects and that you are interested in your field of choice. Education is always an investment in your future and you will find this to be the case with our qualifications in your jurisdiction.
Introduction
Objectives
Section 1: What are Operations?
Introduction
1.1 Definitions
1.2 Transformation for the customer
1.3 Value added
Summary
Section 2: Running Operations
Introduction
2.1 The operations challenge
2.2 Activities within operations
Summary
Section 3: Design within Operations
Introduction
3.1 Product design and development
3.2 System and process design
3.3 Quality and quality management
Summary
Unit Review Activity
Unit Summary
References
Recommended Reading
Tutor-marked Question Paper
Assessment Method
After each lesson there will be a question paper, which needs to be completed and submitted to your personal tutor for marking. This method of continual assessment ensures that your personal tutor can consistently monitor your progress and provide you with assistance throughout the duration of the course.
What's Included
- All study materials
- Study Guide
- Full Tutor and Admin support
- The course fee includes the awarding body registration and certification fee (valued at up to £30.00).
What's Included
- All study materials
- Study Guide
- Full Tutor and Admin support
- The course fee includes the awarding body registration and certification fee (valued at up to £30.00).
OUR PASS RATE
Business and HR
97.5%
(National Average 51.8%)
Operations and Operations Management (Byte Size Skills Course)
Businesses survive by selling products. These products may be goods, like food or washing machines, or services, like banking. Producing these is what the business does to make money. Porter in his model identifies operations as a primary activity that produces these products and services. It is a key element in the transformation model of organisations in which inputs are transformed into outputs with added value.
We take a slightly broader view here and define operations management as "concerning all the processes of how products are made and delivered to the customer" such that it may involve part of Porter's other primary activities of inbound and outbound logistics and procurement. It involves all the parts of the business which produce and deliver the goods or services - a very wide spread. From buying raw materials to transporting the products to the customer and all that happens between, the operations system involves a wealth of different activities which are focused on delivering to the customers what they require.
For a washing machine manufacturer, it involves buying, making and storing parts, ensuring the right parts are available, assembling them into a finished machine and delivering that machine to the right customer. In a bank, it would involve the cashiers' work - exchanging payment, cashing cheques, answering queries - carrying out the transactions, managing accounts and sending statements and letters to customers.
In this unit, you will gain some insight into the scope and challenges of operations for a range of businesses and an overview of some recent developments in the field.
After participating in this course, you should be able to:
- outline the scope of operations using different definitions
- apply the transformational model of operations to a range of service and manufacturing industries
- apply the concept of adding value to operations
- describe the different activities within operations and the interaction between them
- explain the five key features of operations
- describe some design features in operations
- define what quality means from a business perspective.
Business and HR
OUR PASS RATE
(National Average 51.8%)
97.5%
On completion of your course, you will receive two certificates:
Certificate 1 is issued by Stonebridge Associated Colleges: Operations and Operations Management (Byte Size Skills Course) Certificate
Operations and Operations Management (Byte Size Skills Course) Certificate issued by Stonebridge Associated Colleges, to view a sample of the college’s award, please click here.
Certificate 2 is issued by Quality Licence Scheme: Level 1 Operations and Operations Management (Byte Size Skills Course) Certificate of Achievement
At the end of this course successful learners will be given the option to receive a Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).
The course has been endorsed under the Quality Licence Scheme. This means that Stonebridge Associated Colleges has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 1 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.
The course itself has been designed Stonebridge Associated Colleges to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications. The Quality Licence Scheme endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met. A review of courses is carried out as part of the endorsement process.
The Quality Licence Scheme is part of the Skills and Education Group, a charitable organisation that unites education and skills-orientated organisations that share similar values and objectives. With more than 100 years of collective experience, the Skills and Education Group’s strategic partnerships create opportunities to inform, influence and represent the wider education and skills sector.
The Skills and Education Group also includes two nationally recognised awarding organisations; Skills and Education Group Awards and Skills and Education Group Access. Through our awarding organisations we have developed a reputation for providing high-quality qualifications and assessments for the education and skills sector. We are committed to helping employers, organisations and learners cultivate the relevant skills for learning, skills for employment, and skills for life.
Our knowledge and experience of working within the awarding sector enables us to work with training providers, through the Quality Licence Scheme, to help them develop high-quality courses and/or training programmes for the non-regulated market.
*Regulated qualification refers to those qualifications that are regulated by Ofqual / CCEA / Qualification Wales
To view a sample of the Certificate of Achievement, please click here.
Requirements for Entry
There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.
Professional Membership
On completion of this course you will be eligible to join the following Professional Associations(s):
On successful completion of your course your qualification is awarded. You will receive an attractively presented Diploma or Certificate issued by Stonebridge Associated Colleges, this will also allow you to use the letters SAC. Dip. or SAC. Cert. after your name.
Stonebridge Associated Colleges is one of the leading (and biggest) distance education colleges in the U.K and internationally. We have many thousands of students studying with us at any one time from locations all over the world. Our diplomas will always count towards your future, and will improve your prospects of future employment or higher level study etc. by proving that you have studied to a certain level, that you have proficiency in your chosen subjects and that you are interested in your field of choice. Education is always an investment in your future and you will find this to be the case with our qualifications in your jurisdiction.
Introduction
Objectives
Section 1: What are Operations?
Introduction
1.1 Definitions
1.2 Transformation for the customer
1.3 Value added
Summary
Section 2: Running Operations
Introduction
2.1 The operations challenge
2.2 Activities within operations
Summary
Section 3: Design within Operations
Introduction
3.1 Product design and development
3.2 System and process design
3.3 Quality and quality management
Summary
Unit Review Activity
Unit Summary
References
Recommended Reading
Tutor-marked Question Paper
Assessment Method
After each lesson there will be a question paper, which needs to be completed and submitted to your personal tutor for marking. This method of continual assessment ensures that your personal tutor can consistently monitor your progress and provide you with assistance throughout the duration of the course.
What's Included
- All study materials
- Study Guide
- Full Tutor and Admin support
- The course fee includes the awarding body registration and certification fee (valued at up to £30.00).
What's Included
- All study materials
- Study Guide
- Full Tutor and Admin support
- The course fee includes the awarding body registration and certification fee (valued at up to £30.00).
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