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Operations and Operations Management (Byte Size Skills Course)

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  • 1 units

Businesses survive by selling products. These products may be goods, like food or washing machines, or services, like banking. Producing these is what the business does to make money. Porter in his model identifies operations as a primary activity that produces these products and services. It is a key element in the transformation model of organisations in which inputs are transformed into outputs with added value.

We take a slightly broader view here and define operations management as "concerning all the processes of how products are made and delivered to the customer" such that it may involve part of Porter's other primary activities of inbound and outbound logistics and procurement. It involves all the parts of the business which produce and deliver the goods or services - a very wide spread. From buying raw materials to transporting the products to the customer and all that happens between, the operations system involves a wealth of different activities which are focused on delivering to the customers what they require.

For a washing machine manufacturer, it involves buying, making and storing parts, ensuring the right parts are available, assembling them into a finished machine and delivering that machine to the right customer. In a bank, it would involve the cashiers' work - exchanging payment, cashing cheques, answering queries - carrying out the transactions, managing accounts and sending statements and letters to customers.

In this unit, you will gain some insight into the scope and challenges of operations for a range of businesses and an overview of some recent developments in the field.

After participating in this course, you should be able to:

  • outline the scope of operations using different definitions
  • apply the transformational model of operations to a range of service and manufacturing industries
  • apply the concept of adding value to operations
  • describe the different activities within operations and the interaction between them
  • explain the five key features of operations
  • describe some design features in operations
  • define what quality means from a business perspective.

On completion of your course, you will receive two certificates:

Certificate 1 is issued by Stonebridge Associated Colleges: Operations and Operations Management (Byte Size Skills Course) Certificate

Operations and Operations Management (Byte Size Skills Course) Certificate issued by Stonebridge Associated Colleges, to view a sample of the college’s award, please click here.

Requirements for Entry

There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.

Professional Membership

On completion of this course you will be eligible to join the following Professional Associations(s):

Stonebridge

On successful completion of your course your qualification is awarded. You will receive an attractively presented Diploma or Certificate issued by Stonebridge Associated Colleges, this will also allow you to use the letters SAC. Dip. or SAC. Cert. after your name.

Stonebridge Associated Colleges is one of the leading (and biggest) distance education colleges in the U.K and internationally. We have many thousands of students studying with us at any one time from locations all over the world. Our diplomas will always count towards your future, and will improve your prospects of future employment or higher level study etc. by proving that you have studied to a certain level, that you have proficiency in your chosen subjects and that you are interested in your field of choice. Education is always an investment in your future and you will find this to be the case with our qualifications in your jurisdiction.

Introduction

Objectives

Section 1: What are Operations?

Introduction

1.1 Definitions

1.2 Transformation for the customer

1.3 Value added

Summary

Section 2: Running Operations

Introduction

2.1 The operations challenge

2.2 Activities within operations

Summary

Section 3: Design within Operations

Introduction

3.1 Product design and development

3.2 System and process design

3.3 Quality and quality management

Summary

Unit Review Activity

Unit Summary

References

Recommended Reading

Tutor-marked Question Paper

What's Included

  • All study materials
  • Study Guide
  • Full Tutor and Admin support
  • The course fee includes the awarding body registration and certification fee (valued at up to £30.00).

Businesses survive by selling products. These products may be goods, like food or washing machines, or services, like banking. Producing these is what the business does to make money. Porter in his model identifies operations as a primary activity that produces these products and services. It is a key element in the transformation model of organisations in which inputs are transformed into outputs with added value.

We take a slightly broader view here and define operations management as "concerning all the processes of how products are made and delivered to the customer" such that it may involve part of Porter's other primary activities of inbound and outbound logistics and procurement. It involves all the parts of the business which produce and deliver the goods or services - a very wide spread. From buying raw materials to transporting the products to the customer and all that happens between, the operations system involves a wealth of different activities which are focused on delivering to the customers what they require.

For a washing machine manufacturer, it involves buying, making and storing parts, ensuring the right parts are available, assembling them into a finished machine and delivering that machine to the right customer. In a bank, it would involve the cashiers' work - exchanging payment, cashing cheques, answering queries - carrying out the transactions, managing accounts and sending statements and letters to customers.

In this unit, you will gain some insight into the scope and challenges of operations for a range of businesses and an overview of some recent developments in the field.

After participating in this course, you should be able to:

  • outline the scope of operations using different definitions
  • apply the transformational model of operations to a range of service and manufacturing industries
  • apply the concept of adding value to operations
  • describe the different activities within operations and the interaction between them
  • explain the five key features of operations
  • describe some design features in operations
  • define what quality means from a business perspective.

On completion of your course, you will receive two certificates:

Certificate 1 is issued by Stonebridge Associated Colleges: Operations and Operations Management (Byte Size Skills Course) Certificate

Operations and Operations Management (Byte Size Skills Course) Certificate issued by Stonebridge Associated Colleges, to view a sample of the college’s award, please click here.

Requirements for Entry

There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.

Professional Membership

On completion of this course you will be eligible to join the following Professional Associations(s):

Stonebridge

On successful completion of your course your qualification is awarded. You will receive an attractively presented Diploma or Certificate issued by Stonebridge Associated Colleges, this will also allow you to use the letters SAC. Dip. or SAC. Cert. after your name.

Stonebridge Associated Colleges is one of the leading (and biggest) distance education colleges in the U.K and internationally. We have many thousands of students studying with us at any one time from locations all over the world. Our diplomas will always count towards your future, and will improve your prospects of future employment or higher level study etc. by proving that you have studied to a certain level, that you have proficiency in your chosen subjects and that you are interested in your field of choice. Education is always an investment in your future and you will find this to be the case with our qualifications in your jurisdiction.

Introduction

Objectives

Section 1: What are Operations?

Introduction

1.1 Definitions

1.2 Transformation for the customer

1.3 Value added

Summary

Section 2: Running Operations

Introduction

2.1 The operations challenge

2.2 Activities within operations

Summary

Section 3: Design within Operations

Introduction

3.1 Product design and development

3.2 System and process design

3.3 Quality and quality management

Summary

Unit Review Activity

Unit Summary

References

Recommended Reading

Tutor-marked Question Paper

What's Included

  • All study materials
  • Study Guide
  • Full Tutor and Admin support
  • The course fee includes the awarding body registration and certification fee (valued at up to £30.00).
SALE Up to 40% OFF
Ends midnight Monday 21st January
SALE ends in:
Easy Payment plans
Just £19.99 deposit
Ends midnight Monday 21st January

Fees

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