customer service skills
What Are Good Customer Service Skills?
You can’t have a successful business without customers exchanging money for a product or service. While that may be a simple fact of reality, there are a number of complex elements involved in the customer experience that could jeopardise the client[...]
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Top 10 Tips For Top-Notch Customer Service
Become a Customer Service Expert
Anyone who works in the customer service industry is surely aware that happy customers make for happy business. But with such busy schedules, how do you make sure that every customer leaves feeling satisfied? Well, at[...]
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Managing performance in a call centre
After completing Certificate in Contact Centre Operations (QCF) Level 3 you’ll understand how to improve the performance of individuals and teams in a contact centre.
Enrol on a nationally recognised qualification that focuses on job satisfaction[...]
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