Customer Care Courses and Advice
What Are Good Customer Service Skills?
You can’t have a successful business without customers exchanging money for a product or service. While that may be a simple fact of reality, there are a number of complex elements involved in the customer experience that could jeopardise the client[...]
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Top 10 Tips For Top-Notch Customer Service
Become a Customer Service Expert
Anyone who works in the customer service industry is surely aware that happy customers make for happy business. But with such busy schedules, how do you make sure that every customer leaves feeling satisfied? Well, at[...]
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Stonebridge College Awarded Feefo Gold Trusted Service Award 2017
February 2017, Stonebridge Associated Colleges has won a Feefo Gold Service award, an independent seal of excellence that recognises businesses for delivering exceptional experiences, rated by real customers.
Created by Feefo, Trusted Service is awarded[...]
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Stonebridge College reviews and the importance of customer service
Make your voice heard
At Stonebridge College, reviews are important to us. We support a network of students, but we know that there are also things that we can learn from you. By sharing ideas and feedback, you can help us to provide new[...]
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Managing Performance in a Contact Centre
Managing Performance in a Contact Centre is often very challenging, but can also be very satisfying.
This is often because you’re often required to work with lots of different types of software systems, the pressure of having to meet the demands[...]
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